Customer Care Specialist — Service & Quotes

Record; Monroe (NC); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health, dental, and vision plans

401(k) with company matching

PTO and paid holidays

Disability and life insurance

Tuition reimbursement and service-awww

Job summary

ASSA ABLOY Entrance Systems, Pedestrian Door Solutions in Monroe, NC is seeking a Customer Care Representative to support district service operations and deliver superior customer service via phone and email. You will prepare and maintain reports, coordinate with Service Technicians, and help ensure timely delivery of quotes, orders, and service calls.

The role emphasizes cross-training across departments, strong Excel skills, and effective communication with customers and internal teams in a

Qualifications

• Proficiency in Microsoft Excel, including basic data entry, spreadsheet navigation, and use of common functions.
• Strong phone etiquette with excellent verbal communication skills.
• Outspeaking, personable, and comfortable engaging with customers and team members in a fast-paced environment.
• No college degree required; equivalent experience and strong interpersonal skills valued.

Responsibilities

• Responsible for all aspects of customer service including answering calls, entering customer information in BAAN, scheduling service calls, and dispatching Technicians via FMP360.
• Provide quotes to customers based on Technicians' recommendations and drive upgrades as directed; order parts when required.
• Collect and relay service call information, confirm billing addresses and purchase orders, and maintain monthly reports for key customers.
• Act as liaison between production and sales; assist the phone team and identify warranty conversion opportunities.

Skills

Excel proficiency

Phone etiquette

Customer service

Outgoing personality

Tools

BAAN

FMP360

Job description

ASSA ABLOY Entrance Systems, Pedestrian Door Solutions in Monroe, NC is seeking a Customer Care Representative to support district service operations and deliver superior customer service via phone and email. You will prepare and maintain reports, coordinate with Service Technicians, and help ensure timely delivery of quotes, orders, and service calls.

The role emphasizes cross-training across departments, strong Excel skills, and effective communication with customers and internal teams in a