Hybrid Customer Care Specialist - Impact & Growth

Traka Group; Monroe (NC); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) Matching

PTO & Holidays

Job summary

ASSA ABLOY Entrance Systems is seeking a Customer Care Representative in Monroe, NC. You will deliver exceptional service to internal and external stakeholders, maintain and prepare reports, and ensure accurate and timely communication via phone and email.

You will collaborate with Service Technicians and cross-train across departments to support quotes, order entry, and purchasing. The role emphasizes strong Excel skills, professional phone etiquette, and the ability to engage with customers in

Qualifications

• Proficiency with Microsoft Excel and data entry.
• Strong phone etiquette and verbal communication skills.
• Outgoing, personable; able to engage with customers and team in a fast-paced environment.

Responsibilities

• Handle all aspects of customer service, including calls and emails.
• Enter customer information in BAAN and schedule service calls.
• Dispatch technicians via FMP360 and provide quotes as needed.
• Prepare and relay service call details to customers; track orders and statuses.
• Coordinate with production and sales; support warranty conversions and purchasing.

Skills

Excel proficiency

Phone etiquette

Customer service

Communication

Tools

BAAN

FMP360

Job description

ASSA ABLOY Entrance Systems is seeking a Customer Care Representative in Monroe, NC. You will deliver exceptional service to internal and external stakeholders, maintain and prepare reports, and ensure accurate and timely communication via phone and email.

You will collaborate with Service Technicians and cross-train across departments to support quotes, order entry, and purchasing. The role emphasizes strong Excel skills, professional phone etiquette, and the ability to engage with customers in