Hybrid Customer Care Pro - PTO, 6% Retirement, No Nights

Imperial Supplies LLC; Green Bay (WI); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Holidays

Retirement contribution

Job summary

Imperial Supplies LLC, a Grainger Company, is seeking a Customer Service Representative to join our Contact Center in a hybrid work arrangement in Green Bay, WI. You will handle customer inquiries, verify accounts, process orders, manage returns, and support the sales team to help meet revenue goals.

The role offers a Monday–Friday schedule with no nights or weekends, plus benefits including health/dental/vision, PTO, holidays, and a retirement contribution.

Qualifications

• Professional written and verbal communication skills.
• Minimum of a high school diploma and strong computer skills.
• Two years of Customer Service or related experience.

Responsibilities

• Provide superior service to Imperial associates and customers via multiple channels.
• Verify accounts, assist with product selection, order entry, and project requests.
• Manage returns process and communicate with customers regarding returns and reshipments.

Skills

Written communication

Verbal communication

Customer service

Education

High school diploma

Job description

Imperial Supplies LLC, a Grainger Company, is seeking a Customer Service Representative to join our Contact Center in a hybrid work arrangement in Green Bay, WI. You will handle customer inquiries, verify accounts, process orders, manage returns, and support the sales team to help meet revenue goals.

The role offers a Monday–Friday schedule with no nights or weekends, plus benefits including health/dental/vision, PTO, holidays, and a retirement contribution.