Hybrid Customer Experience Specialist

W.W. Grainger, Inc.; Lake Forest (IL); Hybrid; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health insurance

PTO 18 days per year

401(k) with match

Tuition reimbursement

Employee discounts

Maternity/paternity leave

Job summary

W.W. Grainger, Inc. is hiring a full-time Customer Service Representative in Lake Forest, IL. The role operates in a hybrid model with on-site training and ongoing support at 100 Grainger Parkway, Lake Forest, IL 60045.

We offer an 8:30 a.m. – 5:00 p.m. schedule on weekdays, paid onsite training for 8 weeks, and a path to remote work after probation based on performance. You will handle inbound calls, assist with orders, and resolve customer inquiries with empathy and accuracy.

Qualifications

• High School diploma or equivalent.
• Minimum 1 year of customer service experience.
• Proficiency with Microsoft Office; CRM experience a plus.

Responsibilities

• Handle a high volume of inbound calls delivering quality service.
• Navigate multiple screens and databases to resolve inquiries.
• Assist customers with orders, pricing, invoicing discrepancies, returns or credit issues.
• Problem-solve independently using available resources to deliver fast, accurate resolutions.
• Collaborate daily in a team-based environment committed to ethics and integrity.
• Maintain attention to detail while managing time-sensitive issues.
• Communicate clearly via phone and written messages.

Skills

Customer service experience

Communication skills

Multitasking

Education

High School diploma or equivalent

Job description

W.W. Grainger, Inc. is hiring a full-time Customer Service Representative in Lake Forest, IL. The role operates in a hybrid model with on-site training and ongoing support at 100 Grainger Parkway, Lake Forest, IL 60045.

We offer an 8:30 a.m. – 5:00 p.m. schedule on weekdays, paid onsite training for 8 weeks, and a path to remote work after probation based on performance. You will handle inbound calls, assist with orders, and resolve customer inquiries with empathy and accuracy.