Remote Customer Experience Coordinator

Premier Destination Group; Illinois; Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Flexible remote work environment

Step-by-step onboarding and ongoing 2/

Opportunities for growth and promotion

Supportive and collaborative team

Job summary

Premier Destination Group seeks a dependable Customer Support Coordinator to assist clients, manage support requests, and coordinate scheduling in a remote environment. The role emphasizes clear communication, organization, and delivering a positive client experience.

The ideal candidate is detail-oriented, responsive, and comfortable working independently with digital tools, in a flexible remote setup.

Qualifications

• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Comfortable using online systems and customer support tools.
• Ability to manage multiple tasks in a remote environment.
• Customer service or administrative experience preferred.
• Reliable internet access and ability to work remotely.

Responsibilities

• Respond to client inquiries and provide timely, professional support.
• Assist with coordinating scheduling, reservations, and service requests.
• Maintain accurate client records and support documentation in internal systems.
• Communicate with clients via email, phone, and online platforms.
• Track and follow up on open requests to ensure resolution.
• Review service details and confirmations for accuracy.
• Provide general administrative and customer support.
• Collaborate with internal teams to ensure a smooth client experience.

Skills

Strong written and verbal comms

Excellent organizational skills

Comfortable with online systems

Remote task management

Customer service experience

Tools

CRM software

Job description

Premier Destination Group seeks a dependable Customer Support Coordinator to assist clients, manage support requests, and coordinate scheduling in a remote environment. The role emphasizes clear communication, organization, and delivering a positive client experience.

The ideal candidate is detail-oriented, responsive, and comfortable working independently with digital tools, in a flexible remote setup.