Hybrid Customer Advocate – Growth & Benefits

Southern Glazer's Wine & Spirits, LLC.; Tampa (FL); Hybrid; USD 25.000 - 32.000; Vollzeit

Benefits dieser Stelle

Medical and prescription drug coverage

Dental coverage

Vision plans

401(k) plan

Tuition assistance

Wellness program

Parental leave

Vacation accrual

Paid sick leave

Zusammenfassung

Southern Glazer's Wine & Spirits, LLC. is hiring a Customer Advocate to support customers through the self-service experience and resolve issues with high satisfaction. The role blends in-office training (60 days) with a hybrid schedule (3 remote days, 2 in-office days weekly), offering a broad benefits package and growth opportunities.

The position emphasizes accuracy in account handling, order processing, and cross-functional communication to improve visibility and resolution times.

Qualifikationen

• High school diploma or equivalency.
• GAAP knowledge and regulatory guidelines context is described in the posting.
• Proficiency with Microsoft Excel for pivot tables, charts and formulas.

Aufgaben

• Guide customers through submitting orders via the self-service portal.
• Respond to inquiries about customer accounts and activity.
• Keypunch supplier and sample withdrawals as needed.
• Process imaging tasks and research shortages or mis-ship claims.
• Enter orders, manage pickups, and handle calls from the service queue.
• Assist with account changes and address corrections on customer files.

Ausbildung

High school diploma or equivalency

Tools

Microsoft Excel

Jobbeschreibung

Southern Glazer's Wine & Spirits, LLC. is hiring a Customer Advocate to support customers through the self-service experience and resolve issues with high satisfaction. The role blends in-office training (60 days) with a hybrid schedule (3 remote days, 2 in-office days weekly), offering a broad benefits package and growth opportunities.

The position emphasizes accuracy in account handling, order processing, and cross-functional communication to improve visibility and resolution times.