Hybrid Accounts Receivable Care Champion

Southern Glazer's Wine and Spirits, LLC; Tampa (FL); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Dental & vision

401(k)

Tuition assistance

Wellness program

Parental leave

Job summary

Southern Glazer’s Wine & Spirits is seeking a Customer Care Accounts Receivable Representative in Tampa, FL. The role supports customers with product inquiries and order placement, coordinating with NCC and Sales Teams to resolve invoicing questions and ensure timely processing.

The position emphasizes accurate data entry, strong communication, and issue resolution. Training is in-office for 60 days, followed by a hybrid schedule (remote 3 days, in-office 2 days) based on business needs.

Qualifications

• High school diploma or equivalent plus two years of relevant experience in a customer service or similar business environment.
• Experience with AS 400, Salesforce, and SAP preferred.
• Accurate and quick data-entry skills including proficiency
• Ability to analyze data from multiple sources and systems including pivot tables, charts, and complex formulas
• Strong math skills and ability to problem solve
• Ability to prioritize multiple tasks and work under deadlines
• Strong written and verbal communication skills including proofreading and collaboration across functions
• Strong attention to detail and organizational skills with low data error rates
• Travel not expected, but may be required for urgent business needs

Responsibilities

• Assist specific customers in the division with key back-office processes (e.g., accounts receivable, order processing, customer service)
• Resolve customer issues by responding to calls and emails in a timely manner
• Answer questions for accounts involved in the accounts receivable process
• Research accounts and communicate reasons for open invoices, short pays, and open credits
• Follow up on delinquency, aging, and collection letters per guidelines
• Work with customers, Salesforce, and NCC to complete paperwork and forward to A/R
• Assist with research of missing invoices
• Maintain communication with Sales Teams and NCC employees
• Answer Sales Team questions and resolve A/R related issues
• Provide invoice copies and other document requests
• Process incoming orders from customers
• Answer general order inquiries and minimize transfers
• Stay aware of state alcoholic beverage laws and listings
• Perform A/R functions on all accounts and handle inbound calls
• Perform other duties as assigned

Skills

Customer service

Data entry

Analytical thinking

Written and verbal communication

Multitasking

Detail oriented

Time management

Education

High school diploma or equivalent

Tools

AS 400

Salesforce

SAP

Job description

Southern Glazer’s Wine & Spirits is seeking a Customer Care Accounts Receivable Representative in Tampa, FL. The role supports customers with product inquiries and order placement, coordinating with NCC and Sales Teams to resolve invoicing questions and ensure timely processing.

The position emphasizes accurate data entry, strong communication, and issue resolution. Training is in-office for 60 days, followed by a hybrid schedule (remote 3 days, in-office 2 days) based on business needs.