Customer Service Representative

Pentair; Manitowoc (WI); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Paid holidays

Paid vacation

Paid sick time

Medical, Dental, and Vision Insurance

401(k)

Up to 5% 401K match starting day one

Health savings account

Life insurance

Paid time off

Tuition reimbursement

Job summary

Pentair in Manitowoc, Wisconsin is seeking a Customer Service Representative to serve as the primary contact for customers, distributors, service partners, and end users. You will process orders, manage inquiries, and maintain accurate records in ERP/CRM systems in a fast-paced manufacturing environment.

The ideal candidate has strong communication skills, a professional phone presence, attention to detail, and the ability to learn products and processes quickly.

Qualifications

• High School diploma or GED required.
• Associate degree in Business, Communications or related field preferred.
• 2+ years in customer service, order management, inside sales support, or call center experience.
• Manufacturing or B2B customer service experience preferred.

Responsibilities

• Accurately enter and process customer orders, including changes, cancellations, credits, and returns.
• Maintain high order entry accuracy and attention to detail to support customer satisfaction.
• Handle a high volume of inbound calls and emails with professionalism.
• Provide timely information on product availability, pricing, lead times, shipment status, and order updates.
• Coordinate with Sales, Supply Chain, Manufacturing, Engineering, Warranty, Technical Service, and Logistics teams to resolve inquiries.
• Document customer interactions and maintain records in company systems.
• Escalate complex issues and ensure timely resolution.
• Develop understanding of products, systems, and policies.

Skills

Phone presence

Communication

Customer service

Detail oriented

Education

High School Diploma or GED

Associate degree in Business/Communications or related fields

Tools

ERP systems

CRM systems

Outlook

Excel

Job description

Job Description

At Pentair, you will work alongside passionate problem-solvers who are committed to the future of our planet. We put our mission into practice, helping the world sustainably move, improve, and enjoy water, life's most essential resource. From our residential water filtration to industrial water management to pool products and more, our 9,000 global employees serve customers in more than 150 countries, working to help create a better world for people and the planet through smart, sustainable water solutions.

Customer Service Representative

We have an opportunity for a Customer Service Representative to join our Manitowoc, WI team. You will serve as the primary point of contact for customers, distributors, service partners, and end users. This position is responsible for providing exceptional customer support through phone, email, and order processing activities while ensuring a positive customer experience at every interaction. The ideal candidate is a customer-focused professional with a strong phone presence, excellent communication skills, a high level of accuracy, and the ability to quickly learn products, processes, and systems. This role plays a critical part in supporting customers and maintaining accurate order management within a fast-paced manufacturing environment.

You Will

• Accurately enter and process customer orders, including order changes, cancellations, credits, and returns.
• Ensure a high level of order entry accuracy and attention to detail to minimize errors and support customer satisfaction.
• Professionally handle a high volume of inbound customer calls and emails with confidence, courtesy, and professionalism.
• Provide timely and accurate information regarding product availability, pricing, lead times, shipment status, and order updates.
• Build positive relationships with customers, distributors, and internal business partners through effective communication and follow-through.
• Research and resolve customer inquiries while coordinating with Sales, Supply Chain, Manufacturing, Engineering, Warranty, Technical Service, and Logistics teams.
• Document customer interactions and maintain accurate records within company systems.
• Escalate complex customer issues when appropriate and ensure timely resolution.
• Develop and maintain a strong understanding of products, systems, processes, and policies.
• Demonstrate flexibility and willingness to learn new responsibilities and support changing business needs.
• Contribute to a positive team environment focused on collaboration, accountability, and continuous improvement.

Key Qualifications

• High School Diploma or GED required.
• Associate degree in Business, Communications, or related field preferred.
• Minimum of 2 years of customer service, order management, inside sales support, or call center experience.
• Manufacturing or B2B customer service experience preferred.
• Experience working with ERP, CRM, and order management systems preferred.
• Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.
• Strong phone presence with the ability to communicate professionally and confidently with customers and business partners.
• Exceptional verbal and written communication skills.

Position hours/shifts (Overtime Available!)

• 1st shift: 8:00am – 4:30pm Monday - Friday
• This is an in‑office position, no remote work

Compensation

The hourly pay for this role is: $23.00 - $25.00/hr. DOE. Opportunity for a rate increase after you are proficient in certain skills and have fulfilled training. Actual pay may vary depending on factors including but not limited to achievements, skills, and experience.

Benefits

• Paid holidays
• Paid vacation
• Paid sick time
• Medical, Dental, and Vision Insurance
• 401(k)
• Up to 5% 401K match starting day one of employment
• Health savings account
• Life insurance
• Paid time off
• Prescription drug insurance
• Tuition reimbursement

Equal Opportunity Employer

Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.