Hybrid CSR – Concierge Support for Top Accounts

Forte Opening Solutions; Jefferson City, Marshfield (TN, WI); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Forte Opening Solutions in Northumberland, PA is seeking an entry-level CSR Level 1 to provide daily customer support via phone and email, resolve questions and concerns, and assist with samples, order documents, and account updates. The position is primarily in-office with limited remote work, requiring on-site collaboration, hands-on training, and cross-department coordination to ensure timely, high-quality service and excellent customer experiences.

Qualifications

• Entry-level CSR providing daily customer support via phone and email.
• In-office role with limited remote work as approved.
• Overtime may be required to meet business needs.

Responsibilities

• Answer incoming phone calls professionally and meet KPIs.
• Provide concierge-level service to Forte A accounts.
• Resolve customer requests including samples, order documents, inquiries, and account updates.
• Demonstrate knowledge of product complexity and e-tools.
• Escalate to appropriate teams when needed.
• Collaborate with team to share knowledge and maintain high service quality.
• Handle difficult customers calmly and professionally.

Skills

Customer service

Phone support

Communication

Education

High school education

Associate Degree or higher preferred

Job description

Forte Opening Solutions in Northumberland, PA is seeking an entry-level CSR Level 1 to provide daily customer support via phone and email, resolve questions and concerns, and assist with samples, order documents, and account updates. The position is primarily in-office with limited remote work, requiring on-site collaboration, hands-on training, and cross-department coordination to ensure timely, high-quality service and excellent customer experiences.