Hybrid CSR — AI-Driven Manufacturing (Contract)

Addison Group; Lexington (KY); Hybrid; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive compensation and benefits package

Opportunity to work with cutting-edge manufacturing technology

Collaborative and innovative culture

Job summary

Addison Group is looking for a Customer Service Representative in Lexington, KY to join a dynamic team focused on delivering excellent customer service. This position involves assisting clients and partners with inquiries, order updates, and platform navigation. Requirements include 1-3 years of customer service experience preferably in technology or manufacturing, strong communication skills, and familiarity with ticketing systems. This role offers a hybrid schedule and starts as a contract position for 3-6 months.

Qualifications

• 1–3 years of customer service or client-facing experience in technology, manufacturing, or SaaS.
• Strong written and verbal communication skills.
• Ability to prioritize and manage tasks in a high-paced environment.

Responsibilities

• Serve customers through effective communication via phone, chat, and email.
• Research and resolve issues quickly and accurately.
• Maintain and monitor the support queue for timely responses.

Skills

Customer service experience

Strong communication skills

Adaptability

Familiarity with ticketing/CRM systems

Ability to manage multiple tasks

Education

Bachelor’s degree (preferred)

Tools

Zendesk

Salesforce

Job description

Addison Group is looking for a Customer Service Representative in Lexington, KY to join a dynamic team focused on delivering excellent customer service. This position involves assisting clients and partners with inquiries, order updates, and platform navigation. Requirements include 1-3 years of customer service experience preferably in technology or manufacturing, strong communication skills, and familiarity with ticketing systems. This role offers a hybrid schedule and starts as a contract position for 3-6 months.