Customer Service Leader — Hybrid, Global Team, SAP/CRM

Bourns, Inc.

Riverside (CA)

Hybrid

USD 80,000 - 90,000

Full time

7 days ago

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Benefits offered by this job

Hybrid work environment

Competitive compensation and benefits

Job summary

Bourns, Inc. is seeking a Customer Service Manager to lead the ECS Customer Service Organization, overseeing customer service and inside sales operations while driving service excellence and talent development.

The role emphasizes strengthening relationships with customers, distributors, and cross-functional partners to deliver outstanding support. The ideal candidate will be a customer-focused leader with a track record in service management within electronics, and a passion for building

Qualifications

5 to 7 years of experience in technical sales, customer service leadership, or a related function within the electronics industry preferred.
Demonstrated experience leading teams and driving operational improvements.
Experience managing customer-facing processes and service performance metrics.

Responsibilities

Lead and develop customer service and inside sales professionals, including remote and international team members.
Oversee systems and processes related to EDI, SAP, Sales Cloud, and customer service operations.
Monitor operational performance metrics and implement improvements to enhance efficiency and customer satisfaction.