Hybrid CPT Stakeholder Relations Manager

American Medical Association; Chicago (IL); Hybrid; USD 87,000 - 116,000; Full time

Job summary

The American Medical Association (AMA) is seeking a CPT Relationship Manager (Hybrid) in Chicago, IL to manage external CPT stakeholder relationships across physician leaders, medical societies, and health technology groups.

The role is part of the Coding & Reimbursement team, requiring 3 days in the office, and reports into CPT leadership. Bachelor’s degree and 5+ years in health operations or project management are required.

Qualifications

• Requires Bachelor's degree.
• 5+ years of work experience in an operations or project management/implementation role.

Responsibilities

• Own CPT stakeholder engagement, coalition tracking, inquiry routing, and partner engagement tracking.
• Respond to inbound contacts and maintain regular proactive outreach to stakeholders.
• Establish and maintain the CPT stakeholder database with relationship history and issue tracking.
• Represent AMA and CPT with medical societies and hospital associations at external events.
• Address complex CPT process questions and escalate as needed to CPT leaders.
• Prepare briefing materials for VP and CPT leadership ahead of executive engagements.
• Capture stakeholder feedback and synthesize it to identify recurring themes for process improvement.
• Document SOPs for stakeholder workflows and contribute to quarterly trend reports.
• Collaborate with Advocacy on congressional inquiry tracking and external representation.
• Work with CPT Analytics and other teams to develop change recommendations.

Skills

Operations/PM experience

Healthcare industry experience

Education

Bachelor's degree

Job description

The American Medical Association (AMA) is seeking a CPT Relationship Manager (Hybrid) in Chicago, IL to manage external CPT stakeholder relationships across physician leaders, medical societies, and health technology groups.

The role is part of the Coding & Reimbursement team, requiring 3 days in the office, and reports into CPT leadership. Bachelor’s degree and 5+ years in health operations or project management are required.