CPT Relationship Manager (Hybrid)

American Medical Association; Chicago (IL); Hybrid; USD 87,000 - 116,000; Full time

Job summary

The American Medical Association (AMA) is seeking a CPT Relationship Manager (Hybrid) in Chicago, IL to manage external CPT stakeholder relationships across physician leaders, medical societies, and health technology groups.

The role is part of the Coding & Reimbursement team, requiring 3 days in the office, and reports into CPT leadership. Bachelor’s degree and 5+ years in health operations or project management are required.

Qualifications

• Requires Bachelor's degree.
• 5+ years of work experience in an operations or project management/implementation role.

Responsibilities

• Own CPT stakeholder engagement, coalition tracking, inquiry routing, and partner engagement tracking.
• Respond to inbound contacts and maintain regular proactive outreach to stakeholders.
• Establish and maintain the CPT stakeholder database with relationship history and issue tracking.
• Represent AMA and CPT with medical societies and hospital associations at external events.
• Address complex CPT process questions and escalate as needed to CPT leaders.
• Prepare briefing materials for VP and CPT leadership ahead of executive engagements.
• Capture stakeholder feedback and synthesize it to identify recurring themes for process improvement.
• Document SOPs for stakeholder workflows and contribute to quarterly trend reports.
• Collaborate with Advocacy on congressional inquiry tracking and external representation.
• Work with CPT Analytics and other teams to develop change recommendations.

Skills

Operations/PM experience

Healthcare industry experience

Education

Bachelor's degree

Job description

CPT Relationship Manager (Hybrid)

Chicago, IL

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a CPT Relationship Manager (Hybrid) on our Coding & Reimbursement team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.

As aCPT Relationship Manager, you will manage external CPT stakeholder relationships,ensuring that engagement with medical specialty societies, physician leaders,hospital and health system associations, and medical device and healthtechnology organizations is continuous and proactive. Responsible for routineinquiry and consultant coordination on behalf of CPT leadership. Capture andsynthesize stakeholder feedback on CPT processes and products, and organizethat input so it can be tracked, understood, and carried into processimprovement. This role works cross-functionally across AMA business units andwith external stakeholders to build a durable stakeholder engagement functionfor the CPT program.

RESPONSIBILITIES:

Stakeholder Engagement and Relationship Management

• Own specialty society coordination,coalition tracking, congressional inquiry routing, and partner engagementtracking.
• Respond to inbound contacts and initiateand maintain a regular cadence of proactive outreach to stakeholders.
• Establish and maintain the CPTstakeholder database, including relationship history, open issues, engagementowners, and response and issue closure tracking.
• Represent AMA and CPT with medicalspecialty societies, physician organizations, hospital associations, andmedical device and health technology organizations, and at some external eventscommunicating established CPT process, answering routine process questions, andproviding status updates and information on what to expect from the process.
• Address complex CPT process and policyquestions as needed.
• For unsettled policy matters, elevate tothe VP or CPT Panel Director and prepare background information andrecommendations.
• Prepare stakeholder briefing materialsfor the VP and CPT leadership in advance of executive engagements and trackresulting action items to completion.

Feedback Synthesis andProcess Improvement

• Capture stakeholders feedback about CPTprocesses and products across meetings, inquiries, and formal channels, andsynthesize input across sources to identify recurring friction and emergingthemes.
• Document, analyze, and report to AMAleadership on stakeholder issues and feedback related to the CPT process on arecurring cadence.
• Assess CPT operational processes againststakeholder experiences, develop recommendations for change, and carry them toimplementation with the responsible internal owners.
• Document standard operating proceduresfor stakeholder-facing workflows.
• Contribute to a quarterly trend reportdeveloped with CPT analytics support, summarizing stakeholder sentiment,emerging issues, and recommended responses.

InternalCollaboration

• Collaborate with Advocacy oncongressional inquiry tracking, coordination of external representation, andRUC- related issues.
• Collaborate with MMX as needed to managespecific members and website issues.
• Collaborate with CPT Panel Support, CPTInformational Services, and CPT Analytics teams as needed to develop changerecommendations.
• Work with the Sr CPT Regulatory & Communications Manager on all external communications related to messaging andprocess changes.

May include other responsibilities as assigned

REQUIREMENTS:

1. Education:Bachelor's degree required (P1+/M1+)
2. Years of experience: 5+ years work experience in an operations or project management/implementationrole required.
3. Demonstrated experience with healthsystems or health care required.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

This role is an exempt position, and the salary range for this position is $87,394-$115,797. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee’s pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association’s benefits offerings, please click here.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION