Senior Customer Success Manager - Legal Tech & AI Impact

FREEDOM SOLUTIONS GR; Austin (TX); Hybride; USD 100 000 - 120 000; Plein temps

Résumé du poste

Litera, a leader in legal technology, is seeking a Customer Success Manager to ensure small and mid-sized law firms derive real, measurable value from onboarding through renewal and beyond. You will partner with Sales, Product, and Marketing to accelerate adoption, deepen engagement, and transform usage data into insights that improve outcomes for every customer you support.

This high-visibility role focuses on building trusted relationships, influencing recurring revenue, and driving long-term

Responsabilités

• Guide customers through onboarding and shape success plans that align to their partnership goals
• Turn usage data into proactive action, surfacing and mitigating risk before it impacts renewal
• Uncover new opportunities to deepen customers' use of Litera and solve emerging business problems
• Serve as the customer's voice internally, keeping stakeholders aligned and success plans current
• Lead a consistent cadence of onboarding milestones and business review presentations
• Strengthen the account team's collective impact through close, unified cross-functional partnership
• Share customer success stories and insights that inform Sales, Product, and Marketing priorities

Description du poste

Litera, a leader in legal technology, is seeking a Customer Success Manager to ensure small and mid-sized law firms derive real, measurable value from onboarding through renewal and beyond. You will partner with Sales, Product, and Marketing to accelerate adoption, deepen engagement, and transform usage data into insights that improve outcomes for every customer you support.

This high-visibility role focuses on building trusted relationships, influencing recurring revenue, and driving long-term