Legal Tech Customer Success Manager — Drive Adoption & Growth

Litera; United States; Hybride; USD 60 000 - 78 000; Plein temps

Résumé du poste

Litera, a leading legal tech company, seeks a Customer Success Manager to drive adoption and value for small and mid-sized law firms from onboarding through renewal. The role partners with Sales, Product, and Marketing to optimize outcomes and renewals, influencing recurring revenue and customer loyalty.

Hyper-focused on trust and measurable impact, you will thrive in a fast-paced, global environment. The position is hybrid, based in Holmdel, NJ or Chicago, IL, requiring in-office presence at

Qualifications

• A genuine passion for customer success and delivering excellence.
• Strong presentation, oral, and written communication skills.
• Ability to listen, empathize, and understand the needs of professional services clients.
• Highly adaptable with quick, inquisitive thinking in a fast-changing environment.

Responsabilités

• Guide customers through onboarding and shape success plans that align to their partnership goals.
• Turn usage data into proactive action, surfacing and mitigating risk before it impacts renewal.
• Uncover new opportunities to deepen customers' use of Litera and solve emerging business problems.
• Serve as the customer's voice internally, keeping stakeholders aligned and success plans current.
• Lead a consistent cadence of onboarding milestones and business review presentations.
• Strengthen the account team's collective impact through close, unified cross-functional partnership.
• Share customer success stories and insights that inform Sales, Product, and Marketing priorities.

Description du poste

Litera, a leading legal tech company, seeks a Customer Success Manager to drive adoption and value for small and mid-sized law firms from onboarding through renewal. The role partners with Sales, Product, and Marketing to optimize outcomes and renewals, influencing recurring revenue and customer loyalty.

Hyper-focused on trust and measurable impact, you will thrive in a fast-paced, global environment. The position is hybrid, based in Holmdel, NJ or Chicago, IL, requiring in-office presence at