Corporate Customer Success Manager

Litera; Raleigh (NC); Hybrid; USD 90,000 - 140,000; Full time

Job summary

Litera, based in Raleigh, NC, is seeking a Corporate Customer Success Manager for a hybrid role. You will manage a portfolio of corporate customers, drive adoption, and partner with Sales, Support, and Product to proactively resolve risks and unlock growth opportunities.

The role emphasizes data-driven success, customer health, and renewal readiness, with structured success reviews and scalable engagement programs.

Qualifications

• Must have experience in customer success, account management, onboarding, or SaaS.
• Proven ability to manage multiple relationships and prioritize competing needs.
• Experience tracking adoption, health metrics, and measurable outcomes.
• Strong written and verbal communication skills, with excellent organization and follow-through.

Responsibilities

• Manage a healthy portfolio of corporate accounts with defined success criteria.
• Lead adoption plans, health reviews, and renewal readiness.
• Collaborate with Sales, Support, and Product to address risks early and drive value.
• Scale engagement through playbooks and digital programs to improve efficiency.

Skills

Customer Success

Account management

SaaS

Data analysis

Cross-functional

Tools

CRM (Salesforce)

Job description

## Corporate Customer Success ManagerApply: Raleigh, NC: Posted Yesterday: R-501415Ready to Help Shape the Future of Legal Tech?! At Litera, we don’t just build software, we transform how the world’s top law firms operate. Every day, we Raise The BarTM️ for what’s possible through AI, innovation, and solutions that power millions of legal professionals worldwide. If you’re energized by scale, real impact, and meaningful challenges, you’ll feel right at home here. ### Why this Role MattersAs a Corporate Customer Success Manager, you’ll make sure a portfolio of corporate customers gets measurable value from Litera through a proactive, scalable approach. You’ll work with customer champions and decision-makers, and alongside Sales, Support, and Product, to spot adoption gaps and risks early and act on them. Your work directly drives retention, customer satisfaction, and advocacy across a growing part of our business. It’s an exciting chance to build repeatable, data-driven success practices that make a visible difference. ### Where You’ll Work**Hybrid:** This is a hybrid role based in Raleigh, NC with the expectations to be in office at least 3 days a week for collaboration and connection. ### What You’ll Deliver* A healthy, well-covered portfolio of accounts, with engagement prioritized by health, lifecycle stage, and business impact.* Customers who reach their defined success criteria, through practical plans with clear metrics, milestones, and owners.* Sustained adoption of core features and workflows, driven by usage data and repeatable enablement programs.* Early detection of at-risk accounts, with action plans that resolve low adoption, stalled onboarding, and unresolved issues before they affect retention.* Productive relationships with champions, administrators, and decision-makers, supported by a steady engagement cadence and structured success reviews.* Renewal readiness and expansion opportunities, in partnership with Account Management or Sales.* Efficient, scalable execution that uses playbooks, automation, and digital engagement to deliver outcomes without relying on manual touchpoints.* Customer feedback, advocacy, and process improvements that strengthen the broader CS team. *Litera is committed to an inclusive and accessible hiring process. If you need an accommodation at any point, please let us know and we’ll work with you.* ### What You’ll Bring**Must-Haves*** Experience in Customer Success, account management, onboarding, or SaaS.* Ability to manage multiple customer relationships and prioritize competing needs.* Experience tracking adoption, customer health, milestones, and measurable outcomes.* Strong analytical and problem-solving skills, including interpreting usage and engagement trends.* Excellent written and verbal communication skills, with strong organization and follow-through.* Ability to work effectively across Sales, Support, Product, and other internal teams.**Nice to Haves*** Experience with legal technology or professional services customers.* Comfort using CRM, customer success platforms, reporting, and productivity tools.* Experience building or running digital or scaled customer engagement programs.* Experience cultivating customer advocacy, such as references and case studies. *Great candidates don’t check every box. If this role excites you, we encourage you to apply.* ### What You’ll Experience* **A team that shows up.** Work alongside people who collaborate, support one another, and lead with integrity.* **Global Reach.** Partner with teams around the world to solve complex challenges that matter.* **Real opportunity for growth.** Expand your impact through meaningful stretch opportunities, visibility and career development.* **AI-driven innovation.** Work at the intersection of legal technology, customer outcomes, and cutting-edge AI.Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.### About UsLitera is a fast-growing software company and one of the leading legal technology suppliers in the world. Serving more than 90% of the world's largest law firms, our software is used by hundreds of thousands of lawyers every day. As a company recognized as one of the best places to work, we believe professional development, rewards programs, open communication, and transparent leadership all contribute to a unique and open work environment. Our employees are driven, energetic, passionate, and have the ability to make a direct impact on the future of the company.