Corporate Customer Success Manager

Litera Group; Raleigh (NC); Híbrido; USD 90 000 - 120 000; Tempo integral

Resumo da oferta

Litera is seeking a Corporate Customer Success Manager to steward a portfolio of corporate clients, driving measurable value through proactive, scalable programs. You will collaborate with Sales, Support, and Product to close adoption gaps and manage risk.

Based in Raleigh with hybrid work, you’ll lead health checks, define success plans with clear metrics, and mentor customer champions to accelerate renewal and expansion.

Qualificações

• Experience in Customer Success, account management, onboarding, or SaaS.
• Ability to manage multiple customer relationships and prioritize competing needs.
• Experience tracking adoption, customer health, milestones, and measurable outcomes.
• Strong analytical and problem-solving skills, including interpreting usage and engagement trends.
• Excellent written and verbal communication skills, with strong organization and follow-through.
• Ability to work effectively across Sales, Support, Product, and other internal teams.

Responsabilidades

• A healthy, well-covered portfolio of accounts, with engagement prioritized by health, lifecycle stage, and business impact.
• Customers who reach their defined success criteria, through practical plans with clear metrics, milestones, and owners.
• Sustained adoption of core features and workflows, driven by usage data and repeatable enablement programs.
• Early detection of at-risk accounts, with action plans that resolve low adoption, stalled onboarding, and unresolved issues before they affect retention.
• Productive relationships with champions, administrators, and decision-makers, supported by a steady engagement cadence and structured success reviews.
• Renewal readiness and expansion opportunities, in partnership with Account Management or Sales.
• Efficient, scalable execution that uses playbooks, automation, and digital engagement to deliver outcomes without relying on manual touchpoints.
• Customer feedback, advocacy, and process improvements that strengthen the broader CS team.

Conhecimentos

Customer Success

Account management

Onboarding

SaaS

Descrição da oferta de emprego

Ready to Help Shape the Future of Legal Tech?! At Litera, we don’t just build software, we transform how the world’s top law firms operate. Every day, we Raise The Bar for what’s possible through AI, innovation, and solutions that power millions of legal professionals worldwide. If you’re energized by scale, real impact, and meaningful challenges, you’ll feel right at home here.

Why this Role Matters

As a Corporate Customer Success Manager, you’ll make sure a portfolio of corporate customers gets measurable value from Litera through a proactive, scalable approach. You’ll work with customer champions and decision-makers, and alongside Sales, Support, and Product, to spot adoption gaps and risks early and act on them. Your work directly drives retention, customer satisfaction, and advocacy across a growing part of our business. It’s an exciting chance to build repeatable, data-driven success practices that make a visible difference.

Where You’ll Work

Hybrid: This is a hybrid role based in Raleigh, NC with the expectations to be in office at least 3 days a week for collaboration and connection.

What You’ll Deliver

• A healthy, well-covered portfolio of accounts, with engagement prioritized by health, lifecycle stage, and business impact.
• Customers who reach their defined success criteria, through practical plans with clear metrics, milestones, and owners.
• Sustained adoption of core features and workflows, driven by usage data and repeatable enablement programs.
• Early detection of at-risk accounts, with action plans that resolve low adoption, stalled onboarding, and unresolved issues before they affect retention.
• Productive relationships with champions, administrators, and decision-makers, supported by a steady engagement cadence and structured success reviews.
• Renewal readiness and expansion opportunities, in partnership with Account Management or Sales.
• Efficient, scalable execution that uses playbooks, automation, and digital engagement to deliver outcomes without relying on manual touchpoints.
• Customer feedback, advocacy, and process improvements that strengthen the broader CS team.

Litera is committed to an inclusive and accessible hiring process. If you need an accommodation at any point, please let us know and we’ll work with you.

What You’ll Bring | Must-Haves

• Experience in Customer Success, account management, onboarding, or SaaS.
• Ability to manage multiple customer relationships and prioritize competing needs.
• Experience tracking adoption, customer health, milestones, and measurable outcomes.
• Strong analytical and problem-solving skills, including interpreting usage and engagement trends.
• Excellent written and verbal communication skills, with strong organization and follow-through.
• Ability to work effectively across Sales, Support, Product, and other internal teams.

Nice to Haves

• Experience with legal technology or professional services customers.
• Comfort using CRM, customer success platforms, reporting, and productivity tools.
• Experience building or running digital or scaled customer engagement programs.
• Experience cultivating customer advocacy, such as references and case studies.

Great candidates don’t check every box.

What You’ll Experience

A team that shows up. Work alongside people who collaborate, support one another, and lead with integrity.

Global Reach. Partner with teams around the world to solve complex challenges that matter.

Real opportunity for growth. Expand your impact through meaningful stretch opportunities, visibility and career development.

AI-driven innovation. Work at the intersection of legal technology, customer outcomes, and cutting-edge AI.

Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Litera is a fast-growing software company and one of the leading legal technology suppliers in the world. Serving more than 90% of the world’s largest law firms, our software is used by hundreds of thousands of lawyers every day.

As a company recognized as one of the best places to work, we believe professional development, rewards programs, open communication, and transparent leadership all contribute to a unique and open work environment.

Our employees are driven, energetic, passionate, and have the ability to make a direct impact on the future of the company.