Senior Payment Operations Specialist (Hybrid)

Middlesex Savings Bank; Westborough (MA); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Middlesex Savings Bank in Westborough, MA is seeking a Senior Payment Operations Assistant to support critical payment processing across ATM, ACH, wires, and related services. You will handle high-volume transactions and deliver exceptional service to consumer and business customers.

This role requires 1-3 years in banking, a High School Diploma, and the ability to thrive in a fast-paced environment. The position offers hybrid remote work and may require extended hours, weekends, and some

Qualifications

• High School Diploma required.
• Some college preferred.
• 1-3 years of banking or financial services experience required.

Responsibilities

• Assist internal and external customers with payments and inquiries by phone and email.
• Process high-risk transactions accurately in a fast-paced environment.
• Resolve complex customer issues and identify suitable solutions.
• Support staff training and act as SME for payment systems.
• Monitor system issues and fraud indicators; report promptly.
• Maintain compliance with security policies and procedures.

Skills

MS Office

Multi-monitor navigation

Customer service

Communication skills

Attention to detail

Critical thinking

Team player

Problem solving

Fast-paced work

Education

High School Diploma

Some college

Tools

MS Office Suite

Job description

Middlesex Savings Bank in Westborough, MA is seeking a Senior Payment Operations Assistant to support critical payment processing across ATM, ACH, wires, and related services. You will handle high-volume transactions and deliver exceptional service to consumer and business customers.

This role requires 1-3 years in banking, a High School Diploma, and the ability to thrive in a fast-paced environment. The position offers hybrid remote work and may require extended hours, weekends, and some