Hybrid Contact Center Pro: Member Care & Solutions

Westerra Credit Union; Denver (CO); Hybrid; USD 23.000 - 32.000; Vollzeit

Benefits dieser Stelle

Health plans (UMR)

Dental plans (Delta Dental)

Life and AD&D insurance

Paid time off

Volunteer time off

Paid holidays

401(k) with match

Educational reimbursement

Parental leave

Zusammenfassung

Westerra Credit Union in Denver, CO is seeking a Contact Center Representative (Hybrid). You will assist members by addressing inquiries, resolving account issues, and providing information about financial products and services.

The role handles transactions, troubleshoots technical problems, and offers personalized support to ensure a positive member experience. The position emphasizes service to members, collaboration, and a passion for helping the community, with a hybrid work model and a

Qualifikationen

• 1+ year experience in customer service.
• Prior call center experience (preferred).
• Banking or Credit Union experience (preferred).

Aufgaben

• Assist members with transactional needs according to established processes and service standards.
• Provide calm, solution-focused support in challenging situations.
• Explain Westerra products and services and connect to the right team as needed.
• Help members with technology and digital solutions.
• Maintain confidentiality and comply with policies, procedures and applicable laws.
• Other duties as assigned.

Kenntnisse

Customer service

Call center experience

banking/credit union knowledge

Jobbeschreibung

Westerra Credit Union in Denver, CO is seeking a Contact Center Representative (Hybrid). You will assist members by addressing inquiries, resolving account issues, and providing information about financial products and services.

The role handles transactions, troubleshoots technical problems, and offers personalized support to ensure a positive member experience. The position emphasizes service to members, collaboration, and a passion for helping the community, with a hybrid work model and a