Hybrid Member Experience Specialist

Wescom Financial; Anaheim (CA); Hybrid; USD 32,000 - 45,000; Full time

Job summary

Wescom Financial in Anaheim Hills/Pasadena is seeking a friendly Member Contact Center Representative to deliver exceptional service by phone. You will handle deposits, withdrawals, transfers, and provide information on accounts and loans while maintaining product knowledge and compliance.

This hybrid role requires strong communication and problem-solving skills and involves rotating Saturdays. Experience in financial services and proficiency with Microsoft Office are preferred; training on

Qualifications

• High School graduate.
• Financial industry and customer service experience preferred.
• Willingness to learn technology applications used within the MCC.

Responsibilities

• Provide high level of service and resolve issues on first contact.
• Handle deposits, withdrawals, and transfers.
• Assist members with home banking and mobile app usage.
• Promote products and services to meet member needs.
• Maintain knowledge of policies and procedures and ensure accuracy.

Skills

Customer service

Communication

Technology aptitude

Microsoft Office

Problem solving

Education

High School diploma

Tools

Credit Union software

Credit Union system

Job description

Wescom Financial in Anaheim Hills/Pasadena is seeking a friendly Member Contact Center Representative to deliver exceptional service by phone. You will handle deposits, withdrawals, transfers, and provide information on accounts and loans while maintaining product knowledge and compliance.

This hybrid role requires strong communication and problem-solving skills and involves rotating Saturdays. Experience in financial services and proficiency with Microsoft Office are preferred; training on