Hybrid Contact Center Specialist (Member Services)

GECU Federal Credit Union; El Paso (TX); Hybrid; USD 22,000 - 34,000; Part time

Benefits offered by this job

Hybrid work option

Job summary

GECU Federal Credit Union is hiring a Part Time Contact Center Representative in a hybrid work arrangement in Texas. The role focuses on member onboarding, product promotion, and financial counseling through remote channels while ensuring quality service.

The position includes loan support, account servicing, and maintaining compliance with BSA/AML and related policies. The role requires a high school diploma or equivalent with at least 12 months of experience, strong communication skills, and

Qualifications

• Experience dealing with members and providing service in a financial setting.
• Ability to multitask while following proper procedures and policies.
• Excellent oral and written communication with customers.
• High school diploma or equivalent and 12 months of work experience.
• Comfort handling up-selling and explaining credit union products.

Responsibilities

• Explain credit union policies and services to members and prospects.
• Create opportunities to sell products and promote new services.
• Provide financial counseling and refer to programs like Green Path when appropriate.
• Handle loan questions and process loan payments via ECM.
• Submit loan extension requests to Loan Center by email.
• Complete documents for new accounts and assess related fees.
• Assist in collecting funds owed and process balance transfers and ATM/debit card requests.
• Answer questions on loans, accounts, online banking, and rates.
• Maintain compliance with BSA, AML, MIP and OFAC policies.
• Perform other duties to support the credit union operations.

Skills

Communication skills

Multitasking

Customer service

Attention to detail

Problem solving

Education

High school diploma or equivalent

Tools

ECM

Job description

GECU Federal Credit Union is hiring a Part Time Contact Center Representative in a hybrid work arrangement in Texas. The role focuses on member onboarding, product promotion, and financial counseling through remote channels while ensuring quality service.

The position includes loan support, account servicing, and maintaining compliance with BSA/AML and related policies. The role requires a high school diploma or equivalent with at least 12 months of experience, strong communication skills, and