Senior Contact Center Specialist | Member Experience

Mirastar Federal Credit Union; San Jose (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Mirastar Federal Credit Union in San Jose, CA seeks a Contact Center II Representative to handle member transactions and support service/operational duties. You will assist with account maintenance and process basic financial and lending transactions while ensuring compliance with all policies and regulatory requirements.

The role requires a high school diploma or GED and 2–4 years of related experience, with the ability to communicate across phone and digital channels.

Qualifications

• High school diploma or GED required.
• 2-4 years of related experience.

Responsibilities

• Handle member transactions via phone and digital channels.
• Assist in service and operational duties.
• Resolve member issues promptly while following policies.
• Process basic financial and lending transactions.

Education

High School Diploma or GED

Job description

Mirastar Federal Credit Union in San Jose, CA seeks a Contact Center II Representative to handle member transactions and support service/operational duties. You will assist with account maintenance and process basic financial and lending transactions while ensuring compliance with all policies and regulatory requirements.

The role requires a high school diploma or GED and 2–4 years of related experience, with the ability to communicate across phone and digital channels.