Hybrid Consumer Care Specialist

helenoftroy; Chambersburg (Franklin County); Ibrido; USD 21.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Salary + Bonus

Healthcare

Dental

Vision

Paid Holidays

Paid Parental Leave

401(k) with company match

Basic Life Insurance

Short Term Disability

Long Term Disability

Paid Time Off

Paid Charitable Leave

Educational Assistance

Descrizione del lavoro

Helen of Troy is seeking a Consumer Care Representative in Chambersburg, PA. This role supports inbound customer interactions, educates customers on product benefits, and documents account information with a focus on timely issue resolution.

The position offers a hybrid schedule (3 days onsite) with hours 10:00 AM–7:00 PM EST, requiring strong communication, CRM proficiency, and a customer-first mindset.

Competenze

• High School diploma or GED required.
• 3+ years of customer service experience.
• Authorized to work in the United States on a full-time basis.

Mansioni

• Deliver a warm, professional, customer-focused experience with every interaction.
• Handle inbound customer calls efficiently and professionally while meeting service expectations.
• Learn products, features, and functionality to educate customers on benefits and solutions.

Conoscenze

Excellent phone presence

Active listening

CRM systems

Customer service tools

Multitasking

Assigned shift 10:00 AM - 7:00 PM EST

Problem-solving

Quick research and troubleshooting

Professionalism under pressure

Formazione

High School diploma or GED

Strumenti

CRM software

Helpdesk software

Descrizione del lavoro

Helen of Troy is seeking a Consumer Care Representative in Chambersburg, PA. This role supports inbound customer interactions, educates customers on product benefits, and documents account information with a focus on timely issue resolution.

The position offers a hybrid schedule (3 days onsite) with hours 10:00 AM–7:00 PM EST, requiring strong communication, CRM proficiency, and a customer-first mindset.