Hybrid Consumer Care Specialist — Brand Experience

Helen-of-Tro; Chambersburg (Franklin County); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Salary + Bonus

Healthcare

Dental

Vision

Paid Holidays

Paid Parental Leave

401(k) with company match

Life Insurance

Short Term Disability

Long Term Disability

Paid Time Off

Paid Charitable Leave

Educational Assistance

Job summary

Helen of Troy is seeking a Consumer Care Representative in Chambersburg, PA, with a hybrid schedule (onsite three days, remote as needed). The role focuses on delivering a warm, professional customer experience, handling inbound calls, educating customers on product benefits, and resolving inquiries efficiently.

Minimum qualifications include a high school diploma or GED and 3+ years in customer service. The position offers comprehensive benefits and a supportive, inclusive culture.

Qualifications

• High School diploma or GED required.
• 3+ years of Customer Service experience.
• Authorized to work in the United States on a full-time basis.

Responsibilities

• Deliver a warm, professional, and customer-focused experience with every interaction.
• Handle inbound customer calls efficiently and professionally.
• Educate customers on product benefits and solutions.
• Respond to inquiries regarding products, services, and accounts; suggest additional products when appropriate.
• Create and maintain customer accounts with accurate information.
• Resolve concerns by researching solutions and escalating when needed.
• Collaborate with cross-functional teams to advocate for customers and ensure timely resolution.
• Document interactions and resolutions in appropriate systems; meet quality and productivity standards.

Skills

Excellent phone presence

Active listening

CRM systems

Customer-focused mindset

Multitasking

Shift availability 10:00 AM–7:00 PM

Education

High School diploma or GED

Tools

CRM systems

Job description

Helen of Troy is seeking a Consumer Care Representative in Chambersburg, PA, with a hybrid schedule (onsite three days, remote as needed). The role focuses on delivering a warm, professional customer experience, handling inbound calls, educating customers on product benefits, and resolving inquiries efficiently.

Minimum qualifications include a high school diploma or GED and 3+ years in customer service. The position offers comprehensive benefits and a supportive, inclusive culture.