Hybrid Consumer Support Specialist I

Helen of Troy; Cortez (CO); Ibrido; USD 20.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Salary + Bonus

Healthcare

Dental

Vision

Paid Holidays

Parental Leave

401(k) with company match

Life Insurance

STD

LTD

PTO

Volunteer Leave

Educational Assistance

Descrizione del lavoro

Helen of Troy is seeking a Consumer Service Representative I for the Osprey division in Cortez, CO. This hybrid role combines in-office collaboration with remote work on select days, focusing on delivering quality consumer support for a wide range of products including OXO, Hydro Flask, and Osprey.

You will handle calls, emails, and inquiries, process claims, and provide detailed product information while adhering to AMG policies and SOPs.

Competenze

• High School diploma or GED required.
• 2+ years in customer service.
• Authorized to work in the United States full-time.

Mansioni

• Answer phone, email, and inquiries to ensure consumer satisfaction.
• Process claims and returns for consumers.
• Provide product feature and benefit information to the consumer.
• Assist with development of standard operating procedures and reference them for quality work.
• Master software programs used by the Consumer Services Team.
• Be a product expert across legacy and current products.

Conoscenze

Customer service

Bluetooth/Wi‑Fi devices

Microsoft Office

CRM & e-commerce

Interpersonal skills

Call handling

Oral & written instructions

Formazione

High School diploma or GED

Strumenti

Microsoft Office Suite

CRM systems

E-commerce platforms

Descrizione del lavoro

Helen of Troy is seeking a Consumer Service Representative I for the Osprey division in Cortez, CO. This hybrid role combines in-office collaboration with remote work on select days, focusing on delivering quality consumer support for a wide range of products including OXO, Hydro Flask, and Osprey.

You will handle calls, emails, and inquiries, process claims, and provide detailed product information while adhering to AMG policies and SOPs.