Hybrid Consumer Support Specialist | Product Expert

Helen-of-Tro; Cortez (CO); Ibrido; USD 20.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Salary + Bonus

Healthcare

Dental

Vision

Paid Holidays

Parental Leave

401(k) matching

Life Insurance

PTO

Educational Assistance

Descrizione del lavoro

Helen of Troy is seeking a Consumer Service Representative in Cortez, CO, offering a hybrid schedule with 3 days onsite. You will answer calls and emails, assist with sales orders, returns, and warranty questions while upholding AMG policies to ensure consumer satisfaction.

The role requires 2+ years in customer service, a High School diploma or GED, and the ability to work in the United States. Proficiency with Microsoft Office and CRM/e-commerce tools is preferred.

Competenze

• High School diploma or GED.
• 2+ years in customer service.
• Authorized to work in the United States on a full-time basis.

Mansioni

• Answer phone, e-mail, and inquiries to ensure consumer satisfaction.
• Process claims and returns for consumers.
• Provide product feature and benefit information to the consumer.
• Assist with developing standard operating procedures and reference them for quality work.

Conoscenze

Bluetooth connectivity

App connectivity

Wi-Fi connectivity

Microsoft Office

CRM systems

e-commerce platforms

Interpersonal skills

Call handling

Formazione

High School diploma or GED

2+ years in customer service

Strumenti

Word

Excel

Project

PowerPoint

Descrizione del lavoro

Helen of Troy is seeking a Consumer Service Representative in Cortez, CO, offering a hybrid schedule with 3 days onsite. You will answer calls and emails, assist with sales orders, returns, and warranty questions while upholding AMG policies to ensure consumer satisfaction.

The role requires 2+ years in customer service, a High School diploma or GED, and the ability to work in the United States. Proficiency with Microsoft Office and CRM/e-commerce tools is preferred.