Hybrid Complex Claims Consultant (A/E Liability)

CNA Insurance; Orlando (FL); Hybrid; USD 90,000 - 130,000; Full time

Job summary

CNA Insurance seeks a Complex Claims Consultant to handle Architect and Engineer liability claims. This role involves complex investigations, settlements, and coordination with coverage experts.

The position supports a hybrid schedule with two days per week in CNA offices and requires strong knowledge of commercial insurance, policy language, and claims practices. The ideal candidate will have mediation and negotiation experience, familiarity with design professional claims, and the ability to

Qualifications

• Bachelor's degree or equivalent experience.
• Six years of relevant experience in claims handling.
• Insurance Adjuster License within 90 days of hire, where applicable.

Responsibilities

• Manage highly complex commercial claims with large exposures using company protocols.
• Provide exceptional customer service with timely updates and inquiries.
• Interpret policy language and establish reserves with coverage counsel for complex matters.
• Lead investigations to determine liability, compensability and damages.
• Coordinate with partners to develop and execute claim resolution strategies.

Skills

Commercial insurance knowledge

Strong communication

Analytical mindset

Negotiation

Policy interpretation

Time management

Multi-tasking

Microsoft Office

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

CNA Insurance seeks a Complex Claims Consultant to handle Architect and Engineer liability claims. This role involves complex investigations, settlements, and coordination with coverage experts.

The position supports a hybrid schedule with two days per week in CNA offices and requires strong knowledge of commercial insurance, policy language, and claims practices. The ideal candidate will have mediation and negotiation experience, familiarity with design professional claims, and the ability to