Hybrid Complex Accounts Enrollment Specialist

Ampcus, Inc; Baltimore (MD); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Ampcus, Inc. in Baltimore, MD is seeking a pragmatic Enrollment Associate for a 12-month contract. The role blends remote support with periodic in-office meetings, training, and teamwork to ensure accurate member enrollment across multiple accounts.

You will enroll subscribers and dependents, verify status, resolve discrepancies, and participate in monthly reconciliations. The position requires strong attention to detail, customer service, and collaboration with Sales, Underwriting, Finance, and

Qualifications

• Healthcare eligibility and enrollment experience.
• Knowledge of group administration and member enrollment processes.
• Strong customer service and communication skills.
• Attention to detail and data accuracy.
• Experience researching and resolving enrollment discrepancies.

Responsibilities

• 70% Enroll subscribers and dependents for all lines of business as requested via fax, U.S. mail, and/or e-mail for complex accounts. Verify enrollment status, make changes to membership records, research and resolve enrollment system discrepancies, process membership terminations, and other forms of enrollment events. Complete monthly reconciliation processes and resolve discrepancies in a timely manner.
• 20% Coordinate with the Account Installation Team as it pertains to member identification card process to ensure cards are not released until all enrollment updates are completed and audited. Coordinate with the Billing Technician to ensure that all group enrollments are processed prior to running the monthly bill.
• 10% May assist with initial training for new hires and training refreshers for experienced hires.

Skills

Healthcare eligibility & enrollment

Group administration

Customer service

Attention to detail

Enrollment discrepancies

Education

High School Diploma or GED

Job description

Ampcus, Inc. in Baltimore, MD is seeking a pragmatic Enrollment Associate for a 12-month contract. The role blends remote support with periodic in-office meetings, training, and teamwork to ensure accurate member enrollment across multiple accounts.

You will enroll subscribers and dependents, verify status, resolve discrepancies, and participate in monthly reconciliations. The position requires strong attention to detail, customer service, and collaboration with Sales, Underwriting, Finance, and