Senior Enrollment Specialist

CareFirst BlueCross BlueShield; Washington (District of Columbia); On-site; USD 42,000 - 77,000; Full time

Job summary

CareFirst BlueCross BlueShield seeks an Enrollment Technician III to ensure accurate enrollment of members in CareFirst systems for complex accounts. This role collaborates with client contacts, Sales, Customer Service, IT, and other BlueCross plans to ensure timely enrollment per contracts and services.

The role trains and mentors newer associates, supports the Account Installation Team with card processes, and helps resolve enrollment discrepancies with a strong focus on data integrity and

Qualifications

• Education: High School Diploma or GED.
• Experience: 5 years in membership enrollment, member services, billing, claims operations, and/or data analysis.
• KSAs: teamwork, adaptability to changing priorities, ability to learn enrollment software, data entry accuracy, Excel proficiency.

Responsibilities

• Enroll subscribers and dependents for all lines of business via internal workflows; verify enrollment status and process changes.
• Coordinate with Account Installation and Billing teams to ensure timely, audited enrollments and proper invoicing.
• Assist with special projects and mentor less experienced Enrollment Technicians.

Skills

Teamwork

Prioritization

Enrollment software

Data entry accuracy

Excel

Customer service

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

CareFirst BlueCross BlueShield seeks an Enrollment Technician III to ensure accurate enrollment of members in CareFirst systems for complex accounts. This role collaborates with client contacts, Sales, Customer Service, IT, and other BlueCross plans to ensure timely enrollment per contracts and services.

The role trains and mentors newer associates, supports the Account Installation Team with card processes, and helps resolve enrollment discrepancies with a strong focus on data integrity and