Hybrid Community Resource Navigator - Temp - Bilingual

Mile High United Way; Denver (CO); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Underground parking

Electric vehicle charging station

3-6% employer 401(k) contributions

Job summary

Mile High United Way is seeking a Community Resource Navigator - Temporary to support our Denver community with accessible and high-quality information and referrals to health and human services.

The role operates in a hybrid environment, 40 hours per week for six months, with an hourly rate of $19.84. The incumbent will collect client data, assist with screenings, and coordinate resources while delivering compassionate service.

Qualifications

• Associate's Degree preferred, High School Diploma or GED required.
• 1 year of relevant experience preferred working in a Contact Center or Human Services related field providing Customer Service.
• English/Spanish bilingual highly preferred, required for certain Community Resource Navigator seats.

Responsibilities

• Provide information and resources to clients via phone, text, chat, email and/or face to face conversations.
• Collect client information and demographics as defined by department standards to accurately assess eligibility of resources.
• Resolve escalated client concerns and crises on an as need basis. Identify possible solutions to client's complex case scenarios.
• Engage with agency partners to support the needs of clients and community members.
• Provide accurate information, assessments, referrals, and advocacy to all clients.
• Provide exceptional customer service to clients and identify and recommend improvements for quicker and more efficient customer service
• Follow up with select clients on a weekly basis to capture outcomes and alternative options. delivery.

Skills

English/Spanish bilingual

Education

High School Diploma or GED

Associate's Degree preferred

Tools

Microsoft Office

Job description

Mile High United Way is seeking a Community Resource Navigator - Temporary to support our Denver community with accessible and high-quality information and referrals to health and human services.

The role operates in a hybrid environment, 40 hours per week for six months, with an hourly rate of $19.84. The incumbent will collect client data, assist with screenings, and coordinate resources while delivering compassionate service.