Hybrid Commercial Claims Specialist

Liberty Mutual Insurance; Indianapolis (IN); Hybrid; USD 55,000 - 70,000; Full time

Job summary

Liberty Mutual Insurance in Indianapolis, IN, offers a hybrid work setting that blends in-person collaboration with flexible remote tasks. You’ll join a fast-growing claims team and help manage commercial claims with a focus on accuracy and service.

As a Commercial Insurance Claims Representative, you will review, process, and resolve simple to straightforward claims within your authority, with paid education and training provided.

Qualifications

• Bachelor's degree preferred; high school diploma or equivalent required.
• 1–2 years of claims handling experience preferred.
• Strong customer service and technology skills.
• Ability to navigate multiple systems with solid organizational and communication skills.
• License may be required in multiple states by state law.

Responsibilities

• Investigates claim using internal and external resources including speaking with the insured or other involved parties, analysis of reports, researching past claim activity, utilizing evaluation tools to make damage and loss assessments.
• Extensive and timely direct interaction with Insured's, Claimants, Agent's and Internal Customers.
• Determines policy coverage through analysis of investigation data and policy terms. Notifies agent and insured of coverage or any issues.
• Establishes claim reserve requirements and makes adjustments, as necessary, during the processing of the claims.
• Determines and negotiates settlement amount for damages claimed within assigned authority limits.
• Writes simple to moderately complex property damage estimates or reviews auto damage estimates.
• Takes statements when necessary and works with the Field Appraisal, Subrogation, Special Investigative Unit (SIU) as appropriate.
• Maintains accurate and current claim file/damage documentation and diaries throughout the life cycle of claim cases to ensure proper tracking and handling consistently with established guidelines and expectations.
• Alerts Unit Leader to the possibility of fraud or subrogation potential for claims being processed.

Skills

Customer service

Technology skills

Communication skills

Organizational skills

Education

Bachelor's Degree

High school diploma or equivalent

Job description

Liberty Mutual Insurance in Indianapolis, IN, offers a hybrid work setting that blends in-person collaboration with flexible remote tasks. You’ll join a fast-growing claims team and help manage commercial claims with a focus on accuracy and service.

As a Commercial Insurance Claims Representative, you will review, process, and resolve simple to straightforward claims within your authority, with paid education and training provided.