Hybrid Commercial Claims Specialist

CNA Insurance; Chicago (IL); Hybrid; USD 54,000 - 103,000; Full time

Job summary

CNA Insurance is seeking an individual contributor to manage commercial claims with moderate to high complexity. You will verify coverage, investigate, and resolve claims while communicating with insureds and partners to provide timely updates.

Your role requires independence in judgement, strong analytical skills, and the ability to negotiate settlements within authority limits. A property/casualty background and adjuster licensing are essential.

Qualifications

• Bachelor's Degree or equivalent experience. Typically a minimum four years of relevant experience in claim handling.
• Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire.
• Professional designations such as CPCU are a plus.

Responsibilities

• Manages commercial claims with moderate to high complexity and exposure by verifying policy coverage, conducting investigations, developing resolution strategies, and authorizing disbursements within authority limits.
• Provides exceptional customer service to insureds, claimants and business partners with timely updates and responsive inquiries.
• Verifies coverage and reserves by interpreting policy language and coordinating with coverage counsel on complex matters.
• Conducts focused investigations to determine compensability, liability and damages by gathering contracts, statements, and other pertinent information.
• Establishes relationships with internal and external partners to resolve claims effectively.
• Authorizes claim disbursements within authority limits and negotiates settlements as appropriate.
• Identifies subrogation/salvage opportunities and potential fraud for Recovery or SIU actions.
• Maintains compliance with state/local regulations and company guidelines.

Skills

Communication skills

Judgement/Decision making

Investigation

Time management

Negotiation

MS Office

Education

Bachelor's Degree

Insurance Adjuster License

CPCU designation (plus)

Tools

MS Office Suite

Job description

CNA Insurance is seeking an individual contributor to manage commercial claims with moderate to high complexity. You will verify coverage, investigate, and resolve claims while communicating with insureds and partners to provide timely updates.

Your role requires independence in judgement, strong analytical skills, and the ability to negotiate settlements within authority limits. A property/casualty background and adjuster licensing are essential.