Hybrid Commercial Auto Damage Claims Specialist

Liberty Mutual Insurance; Indianapolis (IN); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Liberty Mutual Insurance in Indianapolis participates in a hybrid work model, combining in-office collaboration with remote tasks for a Commercial Insurance Claims Representative. You will review and process simple to straightforward commercial claims within authority limits, with paid training and broad benefits as a direct employee.

The role emphasizes timely investigation, interaction with insureds and agents, coverage determination, and reserving, with opportunities for development in a

Qualifications

• Bachelor’s Degree preferred; high school diploma or equivalent required.
• 1-2 years of experience; claims handling skills preferred.
• Strong customer service and technology skills.
• Able to navigate multiple systems; strong organizational and communication skills.
• License may be required in multiple states.

Responsibilities

• Investigates claim using internal and external resources including speaking with the insured or other involved parties.
• Extensive direct interaction with insureds, claimants, agents and internal customers.
• Determines policy coverage through analysis of investigation data and policy terms.
• Establishes claim reserve requirements and makes adjustments during processing.
• Determines and negotiates settlement amount for damages within assigned authority.
• Writes simple to moderately complex property damage estimates or reviews auto damage estimates.
• Takes statements and works with Field Appraisal, Subrogation, SIU as appropriate.
• Maintains accurate claim file documentation and diaries throughout the life cycle of claim cases.

Job description

Liberty Mutual Insurance in Indianapolis participates in a hybrid work model, combining in-office collaboration with remote tasks for a Commercial Insurance Claims Representative. You will review and process simple to straightforward commercial claims within authority limits, with paid training and broad benefits as a direct employee.

The role emphasizes timely investigation, interaction with insureds and agents, coverage determination, and reserving, with opportunities for development in a