Hybrid Collections Specialist - Remote & Career Growth

Dwf Llp; United States; Hybrid; USD 34,000 - 48,000; Full time

Benefits offered by this job

Hybrid working

Job summary

DWF is seeking a Collections Specialist for our Recoveries team in Leeds. You will manage pre-legal debt recovery matters, handling calls, letters and negotiations to maximise client outcomes in a fast-paced, target-driven environment.

The role offers a hybrid pattern with three days in the office and two days from home, and opportunities for progression within the team and wider business.

Qualifications

• Excellent communication skills, both written and verbal.
• Previous customer service experience.
• Confident handling challenging conversations.
• Proficient with Microsoft Office tools.
• Able to prioritise and manage multiple tasks.
• Strong attention to detail.
• Ability to work to targets and deadlines.
• Team player with resilience and a results-driven mindset.
• Thrives in a high-volume environment.

Responsibilities

• Manage a caseload of pre-legal debt recovery matters and strive for the best outcomes for clients.
• Conduct inbound/outbound collections via calls, emails, and written correspondence to recover balances.
• Negotiate payment solutions ensuring arrangements are appropriate and sustainable.
• Operate in a high-volume, target-driven collections setting with accuracy and consistency.
• Prioritise workload and meet deadlines and recovery targets.
• Develop knowledge of collections processes, compliance, and negotiation techniques with training from senior colleagues.

Skills

Excellent communication skills

Previous customer service experience

Confident handling challenging dialogs

Microsoft Office proficiency

Prioritise and multitask

Attention to detail

Meet targets and deadlines

Teamwork skills

Resilience and results-driven

Comfortable in high-volume environment

Tools

Microsoft Office

Job description

DWF is seeking a Collections Specialist for our Recoveries team in Leeds. You will manage pre-legal debt recovery matters, handling calls, letters and negotiations to maximise client outcomes in a fast-paced, target-driven environment.

The role offers a hybrid pattern with three days in the office and two days from home, and opportunities for progression within the team and wider business.