Hybrid Collections Account Representative

ARS; Houston (TX); Hybrid; USD 22.000 - 25.000; Vollzeit

Benefits dieser Stelle

Health insurance

401(k)

Paid time off

Paid training

Referral program

Vision insurance

Life insurance

Disability insurance

Zusammenfassung

ARS is hiring a Hybrid Collections Account Representative in Houston, TX. This full-time role combines in-office and remote days with paid training and a clear path to advancement.

You will take calls, assess affordability, document conversations, and follow consumer-protection rules. No prior collections experience required; strong communication wins.

Qualifikationen

• High school diploma or GED required.
• Clear, confident spoken English with customers.
• Basic math ability for percentage calculations.
• Reliable high-speed internet at home for remote days.

Aufgaben

• Take and make phone calls with customers (inbound and outbound).
• Assess what customers can realistically afford and explain options.
• Document conversations accurately and follow consumer-protection rules.
• Work with a hybrid schedule, including in-office and remote days.

Kenntnisse

High school diploma

Clear communication

Basic math (percentages)

Reliable internet

Spanish (nice to have)

Ausbildung

High School diploma or GED

Jobbeschreibung

Hybrid Collections Account Representative

Job Category: Call Center Operations

Requisition Number: HYBRI002162

• Posted : October 5, 2026
• Full-Time
• Hybrid
• Rate : $16 USD per hour

Locations

Showing 1 location

15810 Park Ten Pl
Houston, TX 77084, USA

Description

Hybrid — West Houston (77084) | Full-Time | Paid Training | No Collections Experience Required

Training class starts Wednesday, 11/04/2026. You must live in the greater Houston area and be able to commute to our West Houston office.

Weekends and paid holidays off, with a schedule you’ll know in advance. Interested?

We hire people from retail, restaurants, and customer service into full-time careers with a fixed schedule, paid holidays, paid time off, real benefits, and a monthly bonus you control.

What Our Agents Actually Earn

We’d rather show you real numbers than say “competitive pay”

• First 6 months:average$3,500+/monthtotal pay (base + bonus) — about$20/hour
• At 1 year:average$4,000+/month— about$23.50/hour
• Starting base:$16–18/hour,plus a $0.50 raise when you finish training

These are historical averages, not a guarantee — pay depends on your performance.

You Don't Need Experience in This Industry

Most of our best agents had none when they started. They came from store floors, restaurant shifts, and service counters — jobs that teach you to stay calm with a frustrated customer and explain things clearly under pressure. That’s the skill. We teach the rest, and we pay you while you learn it.

Paid training:4 weeks, full-time, in-office, from day one.

• After that:Monday–Friday, 8AM–5PM, split 50% remote / 50% in-office, plus one remote evening shift a week (11AM–8PM), and in office the last four business days of each month for close out.

That’s it, and you’ll know it weeks ahead. No closing at 11 and opening at 6. No getting sent home early when it’s slow. No working Thanksgiving, Christmas, or the Fourth of July — we’re closed, and you’re paid.

The Benefits You've Been Working Without

• Health —medical, dental, and vision insurance; HSA and FSA; free confidential counseling through our employee assistance program.
• Financial security —401(k), company-paid life and AD&D insurance, disability insurance.
• Time off —8 paid holidays, plus paid vacation and sick time (16 days a year for your first 3 years).
• Also —referral bonuses when you bring good people with you, and we supply all your equipment.

What You'll Do

• Take and make phone calls with customers. (Outbound and Inbound)
• Listen to someone’s situation and figure out what they can realistically afford.
• Walk them through their options and set up a plan that works.
• Document conversations accurately.
• Follow the consumer-protection rules that govern this work — a major focus of your first four weeks, and we train you on all of it.
• Work on camera for your entire shift

Some calls are easy. Some are hard. The people who do well here stay steady either way.

What We're Looking For

• High school diploma or GED.
• You can hold a clear, confident conversation with a stranger.
• Comfortable with basic math — mostly percentages.
• Reliable high-speed internet at home for your remote days.
• Fluent in Spanish?That’s a plus!

DISCLAIMER: ARS is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on race, religious creed (which includes religious dress and grooming practices), color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (which includes pregnancy, childbirth, breastfeeding, and related conditions), gender, gender identity, gender expression, age, sexual orientation, military or veteran status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. All such discrimination is unlawful.

ARS National Services. Be MORE.

Pay: $16.00 - $18.00 per hour

• 401(k)
• AD&D insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid time off
• Paid training
• Referral program
• Vision insurance

Work Location: Hybrid in Houston, TX 77084

Qualifications

Education

Required

High School or better in General HS Diploma.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.