Collections Specialist

National Service Bureau; Bothell (WA); Remote; USD 80,000 - 120,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Dental insurance

Health insurance

Paid time off

Vision insurance

EAP

Job summary

National Service Bureau, Inc. is seeking an experienced Collections Specialist to join our remote team. You will handle outbound calls, negotiate with insurance companies, and document accounts to maximize recoveries while meeting performance targets.

This full-time role is fully remote, based in Eastern or Central Time zones, with an uncapped commission structure and a guaranteed hourly rate. A strong work ethic and clear communication are essential.

Qualifications

• Outbound calling experience with 75+ calls per day preferred
• Strong verbal and written communication across diverse backgrounds
• Empathy and professionalism in client interactions
• Detail-oriented with solid time-management skills
• Proficient computer and typing skills for account note-taking
• Familiarity with collaboration software for video meetings

Responsibilities

• Communicate via phone with people with all backgrounds and personalities
• Make outbound calls (75+/day)
• Utilize software to note accounts and communicate with insurance companies
• Negotiate and lead conversations to recover the highest balances for our clients
• Communicate with team members to coordinate on accounts
• Document accounts with proper notes to ensure quick communication
• Adhere to company policies and procedures

Skills

Outbound calls

Phone communication

Negotiation

Documentation

Time management

Attention to detail

Empathy

Professionalism

Computer skills

Typing skills

Team collaboration

Remote work setup

Job description

Benefits

401(k) matching

Bonus based on performance

Dental insurance

Health insurance

Paid time off

Vision insurance

GROW WITH US!

Benefits

Guaranteed hourly rate / uncapped commission ($80,000-120,000 OTE)

Fully Remote

Paid Time Off

401(k) plan + employer matching contributions

Medical, Dental, Vision Insurance with employer contributions

Company provided EAP (Employee Assistance Program)

Full time, Monday to Friday schedule

National Service Bureau (NSB) is seeking experienced Collections Specialists to join our growing team.

NSB is a family-owned, “People First” company specializing in Insurance Subrogation and Accounts Receivable Management. For more than 40 years, we have grown into a leading national agency by building a team of professionals who are self-motivated, accountable, and committed to personal growth.

This role is required to sit in Eastern Time or Central Time zones.

Not hiring in the following states: CA, CO, CT, HI, ME, MD, MA, NM, NY, PA, SD, TX, VT, DC To qualify for the fully remote position, the applicant must be more than 90 miles from any NSB location.

Collections Specialist Essential Job Functions

Communicate via phone with people with all backgrounds and personalities

Make outbound calls (75+/day)

Utilize software to note accounts and communicate with insurance companies

Negotiate and lead conversations to recover the highest balances for our clients

Communicate with team members to coordinate on accounts

Document accounts with proper notes to ensure quick communication

Adhere to company policies and procedures

Collections Specialist Job/Remote Requirements

Meet the collector target metrics

Collections experience preferred but not required

Secure home office consisting of:

Dedicated high-speed Internet (Cable, DSL, Fiber) with access via a hardwired connection (not wi-fi)

Internet speed required to be at 100 Mbps down, 10 Mbps up, and Latency of 100 ms or below

Please note that T-Mobile Home 5G Internet is not supported for our remote work environment due to performance and reliability concerns.

Dedicated space where others cannot hear voice conversations, is free from background noise and other distractions (ex. Office space, extra bedroom, etc.)

Clear and professional backdrop

Strong ability for empathy

High level of professionalism

Great communication skills

Ability to stay motivated and positive

Attention to detail

Experience with time management

Computer and typing skills

Utilize our collaboration software(s) to be engaged in video collaboration with your team throughout the day.

NSB has a training program that you will be enrolled in on your first day. This training is designed to hone your current skills by providing the knowledge and experience necessary to be successful in the role. You will learn about the Subrogation industry, expectations, specific job skills, and more. Our experienced Training Manager and Management Team provide classroom instruction, interactive learning, and guidance throughout training, with a focus on building upon your existing skills and reinforcing industry specific knowledge.

NSB Core Values

Follow Through

Be Engaged

Think First

Be Respectful

Be Accountable

NSB Culture & Environment

Diverse and friendly team

Emphasis on work/life balance

No nights/weekends

Positive environment

Performance-based incentives

Advancement opportunities

We are passionate about giving our team members the ability to control their income. You will earn an uncapped commission on the work you do. Our Team members are some of the highest earning Reps in the industry, with the top +10% of collectors earning over $100,000 annually.

We are excited for you to join us!

To stay up to date on our latest postings we invite you to: Like us on FaceBook: https://www.facebook.com/nationalservicebureau/

Follow us on LinkedIn: https://www.linkedin.com/company/national-service-bureau-inc./mycompany/

Visit our careers page: https://national-service-bureau.careerplug.com/account

This is a remote position.