Hybrid Collections Lead – Debt Recovery & Strategy

Cornerstone Community Financial; Auburn Hills, Northern (MI, KY); Ibrido; USD 60.000 - 85.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive Base Compensation

Paid Time Off and holidays

Health Insurance Coverage

401(k) with match and profit-sharing

Tuition reimbursement

Descrizione del lavoro

Cornerstone Community Financial in Auburn Hills, MI seeks a Collections Assistant Manager to lead the team in delinquent loan collections, repossessions, and credit reporting. You will coach staff, ensure compliance, and drive efficient financial resolutions while maintaining the member experience.

The role emphasizes collaboration with vendors, testing new solutions, and preparing regular performance reports. Hybrid work is available after 4–6 months of successful employment.

Competenze

• Strong knowledge of debt collection laws and practices.
• Ability to coach and develop a collections team while meeting service promises.

Mansioni

• Assist with queuing, assignment, and review of team work to ensure performance and efficiency.
• Lead team coaching to meet service standards and productivity targets.
• Review data to track growth, quality, recovery efforts, timeliness, and efficiency.
• Communicate with members via phone, email, and other channels to pursue repayments.
• Partner with vendors and departments to support collections operations and compliance.

Conoscenze

Coaching

Team leadership

Regulatory compliance

Microsoft Office

Analytical skills

Communication

Formazione

High school diploma or GED

Strumenti

Microsoft Office

Descrizione del lavoro

Cornerstone Community Financial in Auburn Hills, MI seeks a Collections Assistant Manager to lead the team in delinquent loan collections, repossessions, and credit reporting. You will coach staff, ensure compliance, and drive efficient financial resolutions while maintaining the member experience.

The role emphasizes collaboration with vendors, testing new solutions, and preparing regular performance reports. Hybrid work is available after 4–6 months of successful employment.