Hybrid Collections & Accounts Specialist

Elizabeth River Crossings OpCo, LLC; Portsmouth (VA); Hybrid; USD 40,000 - 45,000; Full time

Job summary

Elizabeth River Crossings OpCo, LLC in Portsmouth, VA is hiring for a collections specialist. The role handles delinquent accounts, contacting clients to resolve delinquencies, with a starting rate of $19.50 per hour.

The position offers a hybrid schedule: 5 days in the office and 5 days from home after 90 days, with shift 8am-5pm M-F. You will review accounts, discuss repayment options, pursue extensions, and maintain accurate records while upholding professional image and compliance with laws.

Qualifications

• High school graduate or equivalent.
• Knowledge of collection procedures and related laws and regulations.
• Understanding of bankruptcy and Small Claims Court system.
• Minimum of 1 year related experience and/or equivalent combination of experience and/or education.

Responsibilities

• Contact clients to resolve delinquencies by phone, mail, and in-person when needed.
• Discuss payment arrangements and advise on financial counseling to reach suitable payment plans.
• Maintain professional image and confidentiality in all collections activities.
• Maintain accurate activity reports on delinquent accounts and document actions taken.
• Ensure compliance with company policies and applicable laws.

Skills

Excellent communication

Public relations

Independent worker

Stress management

Computer literacy

Education

High school diploma

Equivalent combination of experience/education

Tools

Credit bureau terminal

Calculator

Copy machine

Printer

Job description

Elizabeth River Crossings OpCo, LLC in Portsmouth, VA is hiring for a collections specialist. The role handles delinquent accounts, contacting clients to resolve delinquencies, with a starting rate of $19.50 per hour.

The position offers a hybrid schedule: 5 days in the office and 5 days from home after 90 days, with shift 8am-5pm M-F. You will review accounts, discuss repayment options, pursue extensions, and maintain accurate records while upholding professional image and compliance with laws.