Hybrid Customer Care Specialist - Payments & Support

Elizabeth River Crossings OpCo, LLC; Portsmouth (VA); Hybrid; USD 40,000 - 42,000; Full time

Benefits offered by this job

Toll reimbursement

Job summary

Elizabeth River Crossings OpCo, LLC is seeking a Customer Care Representative to handle phone, email, in-person, mail and social media inquiries with professionalism and courtesy. You will resolve questions about accounts, payments, products and services, complete related reports, and collaborate with area staff to maintain strong customer relations.

The role offers a hybrid schedule (office 5 days, home 5 days after 90 days) with training from 8am to 5pm for four weeks and a starting rate of

Qualifications

• High school graduate or equivalent.
• 1 year of customer service experience.
• General knowledge of Company policies and procedures.
• Basic understanding of Company products and services.

Responsibilities

• Provide excellent customer service via phone, email, face to face, mail, and/or social media in a prompt and courteous manner.
• Resolves customer questions and problems regarding accounts, payments, products, and services.
• Completes and maintains related reports, records, and files.
• Assumes responsibility for effective and professional completion of Customer Care Representative functions.
• Receives customer questions and complaints in a professional manner.
• Provides general information to customers on policies, procedures, and programs.

Skills

Communication

Work under pressure

PC literacy

Typing

Math skills

Flexible schedule

Background check

Driver's license

Education

High school diploma or equivalent

Job description

Elizabeth River Crossings OpCo, LLC is seeking a Customer Care Representative to handle phone, email, in-person, mail and social media inquiries with professionalism and courtesy. You will resolve questions about accounts, payments, products and services, complete related reports, and collaborate with area staff to maintain strong customer relations.

The role offers a hybrid schedule (office 5 days, home 5 days after 90 days) with training from 8am to 5pm for four weeks and a starting rate of