Hybrid CLM Design Lead: Onboarding & KYC

001 The Northern Trust Company; Chicago (IL); Híbrido; USD 115.000 - 195.000; Jornada completa

Descripción de la vacante

The Northern Trust Company is seeking a Process Discovery & Design Lead Business Analyst to drive end-to-end onboarding, KYC, and client lifecycle design. This role connects business strategy, client experience, process design, and technology delivery to create scalable, compliant solutions and measurable business outcomes.

You will bridge business, product, technology, operations, architecture, and transformation teams, translating strategic priorities into actionable delivery plans and

Formación

• Experience in business architecture, process mapping, process design, and operating model development.
• Proven leadership of cross-functional business, product, technology, and transformation initiatives.
• Strong ability to translate strategy and process insights into actionable delivery outcomes.
• Experience managing complex workstreams in matrixed organizations.
• Financial services experience required; CLM, Client Onboarding, KYC, or Lifecycle Management experience preferred.
• Seasoned professional with deep business and functional expertise, strong stakeholder management skills.

Responsabilidades

• Align discovery and design work to enterprise strategy, priorities, OKRs, architecture principles, and tech standards.
• Support business cases, investment decisions, and value tracking across client experience, efficiency, risk, and revenue.
• Lead current- and target-state process mapping across onboarding, KYC, and lifecycle activities.
• Identify inefficiencies, control gaps, manual touchpoints, and automation opportunities.
• Translate process insights into product requirements, features, backlogs, and target-state designs.
• Identify dependencies across CLM domains and coordinate cross-functional teams to deliver cohesive journeys.
• Surface integration risks and delivery dependencies early to support resolution.
• Partner with architecture and engineering to embed design patterns and target-state architecture.
• Promote consistency and reuse across onboarding and lifecycle platforms.
• Lead user research and journey mapping to identify pain points and improvements.
• Translate business, process, and regulatory needs into actionable product requirements.
• Align design, product, and engineering teams through delivery.
• Own workstream outcomes, scope, delivery, prioritization, capacity planning, risk management, and governance.
• Contribute to repeatable processes to support parallel discovery and design initiatives.
• Define, track, and report performance metrics and delivery progress.

Descripción del empleo

The Northern Trust Company is seeking a Process Discovery & Design Lead Business Analyst to drive end-to-end onboarding, KYC, and client lifecycle design. This role connects business strategy, client experience, process design, and technology delivery to create scalable, compliant solutions and measurable business outcomes.

You will bridge business, product, technology, operations, architecture, and transformation teams, translating strategic priorities into actionable delivery plans and