Hybrid Onboarding & Client Lifecycle Leader

Corporation Service Company; New Jersey; Hybrid; USD 87,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Corporation Service Company in Jersey is hiring a Manager of Onboarding & Client Lifecycle Management to lead end-to-end onboarding from initiation to activation. This hybrid, full-time role coordinates stakeholders across KYCS/KYC Operations, Compliance, Legal, Finance, and more to ensure timely onboarding and strong controls.

You will own the onboarding workflow, manage documentation, drive governance, support risk assessments, and help scale the client lifecycle function globally.

Qualifications

• Experience in onboarding, client lifecycle management, KYC/AML, or related financial services environments.
• Working knowledge of AML, KYC, CDD, sanctions screening, FATCA/CRS.
• Demonstrated ability to manage complex onboarding cases, coordinate multiple stakeholders, and deliver outcomes across competing dependencies.
• Strong attention to detail, data quality discipline, and ability to maintain clear evidence, approvals, decisions, and audit trails.
• Excellent communication, organization, prioritization, and problem-solving skills, including confident escalation management.

Responsibilities

• Own each onboarding case end-to-end from initiation through activation, maintaining a clear plan with actions, owners, dependencies, and timelines
• Confirm onboarding scope, service requirements, contracting and service entities, and jurisdiction-specific onboarding requirements
• Coordinate Relationship Management, KYCS/KYC Operations, Compliance, Legal, Finance, Operations, and other stakeholders to drive progress and resolve blockers
• Create, maintain, and accurately update the onboarding workflow and client pre-active status in relevant systems to support governance and reporting
• Own the onboarding documentation pack, including required jurisdictional documentation and FATCA/CRS information where applicable
• Initiate KYCS/KYC engagement with a complete and well-structured case file, including CDD documentation where required
• Review KYCS/KYC outputs, challenge gaps or inconsistencies, obtain missing information, maintain a clear audit trail, and support quality assurance
• Coordinate enhanced due diligence (EDD) and remediation actions (including adverse media review) in partnership with Compliance, MLRO, KYCS, and Relationship Management
• Prepare or coordinate risk acceptance and approval packs for medium- or high-risk onboarding, capturing risk ratings, decisions, conditions, and approval evidence
• Log, track, and evidence all onboarding conditions (owner, due date, dependency), manage ageing and escalations, and confirm activation readiness prior to go-live

Skills

Onboarding management

KYC/AML operations

Stakeholder coordination

Regulatory awareness

Data quality discipline

Job description

Corporation Service Company in Jersey is hiring a Manager of Onboarding & Client Lifecycle Management to lead end-to-end onboarding from initiation to activation. This hybrid, full-time role coordinates stakeholders across KYCS/KYC Operations, Compliance, Legal, Finance, and more to ensure timely onboarding and strong controls.

You will own the onboarding workflow, manage documentation, drive governance, support risk assessments, and help scale the client lifecycle function globally.