Hybrid Clinical Operations Coordinator

University of Miami; United States; Hybrid; USD 42,000 - 64,000; Full time

Job summary

The University of Miami's Department of Medicine seeks a full-time Clinical Business Operations Representative 3 to support daily clinical operations in a hybrid work environment. You will handle front-line duties, coordinate patient care, schedule tests and appointments, and ensure timely access to records and communications with the care team.

Ideal candidates bring at least 2 years of relevant experience, a high school diploma, strong data-entry skills, and the ability to communicate

Qualifications

• High school diploma or equivalent.
• Minimum 2 years of relevant experience.
• Skill in data entry with minimal errors.
• Ability to communicate effectively in both oral and written form.
• Ability to work evenings, nights, and weekends as necessary.
• Skill in collecting, organizing, and analyzing data.
• Ability to work independently and/or in a collaborative environment.
• Commitment to the University’s core values.
• Any appropriate combination of relevant education, experience and/or certifications may be considered.

Responsibilities

• Interact and support the Physician and the ARNP/RN to ensure smooth operation of the medical practice to include arranging treatments, scheduling all tests, appointments, procedures, and assisting with arranging consultations to other depts.
• Communicate with physicians, nurses, clinical staff, and patients concerning patient care.
• Triage patient problems and inquiries to the appropriate physician or nurse.
• Schedule patient tests and procedures with ancillary services in UMHC and JMH. (Includes lab tests, nuclear medicine studies, x-rays, MRI's, psychosocial, etc.)
• Schedule Peer to Peer for Radiology exams.
• Manage and scan all outside records into online system for physicians making sure all information is available on a timely basis before clinic begins.
• Answer phone calls utilizing the NICE inContact phone system. (This includes transferring to admins, clear and concise messages to the APRN/ Physician teams)
• Light admin duties will be required, such as sorting Team Faxes. There is potential for coverage for administrative staff.
• Bi-lingual preferred in English and Spanish, both written and oral, for ease in communicating with patients.
• Accurate and detailed messaging via secure chat, email or Telephone Encounters. Information must be transcribed and documented precisely.
• Listening is a key specific function, to determine what the patient is calling about, and how to best ascertain the caller’s needs.
• Supports physicians, admins and APRN team by performing tasks related to organization and strong communication

Skills

Data entry

Communication

Bilingual English/Spanish

Education

High school diploma

Job description

The University of Miami's Department of Medicine seeks a full-time Clinical Business Operations Representative 3 to support daily clinical operations in a hybrid work environment. You will handle front-line duties, coordinate patient care, schedule tests and appointments, and ensure timely access to records and communications with the care team.

Ideal candidates bring at least 2 years of relevant experience, a high school diploma, strong data-entry skills, and the ability to communicate