Hybrid Clinical Operations & Patient Care Specialist

University of Miami; Miami (FL); Hybrid; USD 42,000 - 54,000; Full time

Job summary

The University of Miami/UHealth Department of Otolaryngology is seeking a hybrid, full-time Clinical Business Operations Representative 3 to support daily clinical operations in Miami, FL. This role handles front-desk duties, patient data collection, insurance information, and pre- and post-care coordination with courtesy and professionalism.

Key duties include triaging calls, welcoming visitors, reviewing records for completeness, maintaining confidentiality, and ensuring adherence to service

Qualifications

• High School Diploma or equivalent/relevant experience, certification or license.
• Minimum 2 years of relevant experience required.
• Strong learning agility, teamwork and effective communication.

Responsibilities

• Answer incoming calls, greet visitors, manage patient information and records.
• Review clinical records for completeness, including authorizations and signatures.
• Coordinate pre- and post-care and ensure adherence to service standards.
• Triages calls, documents messages, and communicates with physicians and staff.
• Maintain confidentiality and use office software for daily operations.

Skills

Learning Agility

Teamwork

Technical Proficiency

Communication

Education

High School Diploma or equivalent/relevant experience

Job description

The University of Miami/UHealth Department of Otolaryngology is seeking a hybrid, full-time Clinical Business Operations Representative 3 to support daily clinical operations in Miami, FL. This role handles front-desk duties, patient data collection, insurance information, and pre- and post-care coordination with courtesy and professionalism.

Key duties include triaging calls, welcoming visitors, reviewing records for completeness, maintaining confidentiality, and ensuring adherence to service