Hybrid Client Support Specialist — Frontline Resolver

Orion; Omaha (NE); Hybrid; USD 28,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with employer match

Parental leave

Pet benefits

Job summary

Orion is seeking a Client Support Representative to provide frontline support across phone, chat, and case channels. You will guide clients through core workflows, document cases, and strive for first-contact resolution while maintaining high service quality.

The role is Hybrid, with three or more days on-site at an Orion office. You will develop proficiency in Orion and Redtail platforms, progress through certifications, and contribute to customer satisfaction metrics.

Qualifications

• Strong verbal and written communication for client interactions.
• Ability to manage multiple tasks in a fast-paced environment with attention to detail.
• Ability to navigate and explain technology to clients.
• Solid problem-solving, organizational, and time-management skills.

Responsibilities

• Serve as frontline contact for client inquiries via phone, chat, and cases with professionalism.
• Provide clear guidance to help clients navigate workflows and platform topics.
• Troubleshoot entry-level workflows and data-related questions.
• Maintain case documentation and adhere to schedules and queues.

Skills

Client support

Communication skills

Time management

Problem solving

Multi-tasking

Documentation

Education

High school diploma

Bachelor's degree preferred

Tools

Salesforce

CRM software

Job description

Orion is seeking a Client Support Representative to provide frontline support across phone, chat, and case channels. You will guide clients through core workflows, document cases, and strive for first-contact resolution while maintaining high service quality.

The role is Hybrid, with three or more days on-site at an Orion office. You will develop proficiency in Orion and Redtail platforms, progress through certifications, and contribute to customer satisfaction metrics.