Hybrid Operations Associate: Client Support & Process

Piper Companies; Durham (NC); Hybrid; USD 42,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

PTO

Job summary

Piper Companies is seeking an Operations Associate for a growing insurance organization located in Durham, NC. The role operates in a hybrid setting with onsite requirements three days per week (Tuesday, Wednesday, and Thursday).

The ideal candidate is a recent graduate or early-career professional with strong communication skills, administrative experience, and a desire to build a long-term career in business operations. Salary ranges from $42,000 to $48,000 with comprehensive benefits.

Qualifications

• Bachelor's degree required, preferably obtained in 2025 or 2026.
• Strong written and verbal communication with clients and colleagues.
• Internship, customer service, administrative, or office experience demonstrating reliability and strong work ethic.
• Proficiency with Microsoft Office and the ability to multitask in a fast-paced environment.

Responsibilities

• Process client transactions, service requests, and operational documentation with a high degree of accuracy.
• Communicate with clients through phone, email, and other channels to resolve inquiries and provide exceptional support.
• Maintain detailed records and ensure compliance with company policies and procedures.
• Collaborate with internal teams to support operational initiatives and improve overall client experience.

Skills

Strong communication

Administrative experience

Multitasking

Customer service

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Piper Companies is seeking an Operations Associate for a growing insurance organization located in Durham, NC. The role operates in a hybrid setting with onsite requirements three days per week (Tuesday, Wednesday, and Thursday).

The ideal candidate is a recent graduate or early-career professional with strong communication skills, administrative experience, and a desire to build a long-term career in business operations. Salary ranges from $42,000 to $48,000 with comprehensive benefits.