Hybrid Operations Associate: Client Support & Claims

Piper Companies; Raleigh (NC); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental

Vision

401k

Paid time off

Holidays

Job summary

Piper Companies is seeking a Hybrid Operations Associate in the Raleigh-Durham area to join a life insurance and annuity solutions provider. The position requires on-site presence three days a week from 9am to 6pm, with duties spanning client communications and claims support.

The role emphasizes clear guidance on products, efficient service delivery, and portal navigation assistance, with competitive hourly compensation and a comprehensive benefits package.

Qualifications

• Bachelor's or Associates degree required.
• Ability to pass call center simulation.
• Intermediate Microsoft Office skills.
• Experience working in customer service.

Responsibilities

• Manage all communication with clients about claims and services via phone, email, chat, and text.
• Provide quick, effective solutions to clients ensuring all requests are fully resolved.
• Clearly explain contract benefits and provide clear and helpful guidance on products and packages.
• Process service requests, including withdrawals, surrenders, and ownership or beneficiary changes.
• Provide technical support to clients navigating portal access.

Skills

Multitasking

Call center

Customer service

Microsoft Office

Education

Bachelor's or Associates Degree

Tools

Microsoft Office

Job description

Piper Companies is seeking a Hybrid Operations Associate in the Raleigh-Durham area to join a life insurance and annuity solutions provider. The position requires on-site presence three days a week from 9am to 6pm, with duties spanning client communications and claims support.

The role emphasizes clear guidance on products, efficient service delivery, and portal navigation assistance, with competitive hourly compensation and a comprehensive benefits package.