Account Manager

Employment BOOST; Detroit (MI); Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonus

Company-sponsored 401(k)

Generous PTO and flexible scheduling

Hybrid/remote work environment

Job summary

A leading career development company in Detroit seeks an experienced Account Manager to oversee a substantial portfolio of active client accounts while identifying new business opportunities. The ideal candidate will manage relationships, track account engagement, and ensure client satisfaction through excellent service and strong organizational skills. This role offers competitive pay, performance-based bonuses, and hybrid work options.

Qualifications

• 5–15 years of experience in sales, account management, client success, or related field.
• Experience in career services, HR services, staffing, or recruitment is ideal but not required.
• Demonstrated experience generating new business through outreach and cold calls.

Responsibilities

• Serve as the primary contact for a large portfolio of active accounts.
• Track account engagement and identify risks early.
• Generate new customers through targeted outreach.

Skills

Relationship management

Communication skills

Organizational skills

Sales development

Education

Bachelor's degree

Tools

Salesforce

Job description

Base Pay Range

$80,000.00/yr - $120,000.00/yr

Location

Detroit, MI

Job Overview

As an Account Manager at Employment BOOST, you will oversee and support a substantial portfolio of active client accounts across our outplacement, coaching, and Careerology programs. This role blends relationship management with proactive growth activity, ensuring every client receives a high‑touch, white‑glove experience while also identifying new opportunities to expand our reach across the Employment BOOST, Careerology, and broader Maelstrom Global Ventures ecosystem.

Key Responsibilities

Client Relationship Management

• Serve as the day‑to‑day contact for a large portfolio of active accounts.
• Maintain regular check‑ins to ensure clients feel supported, informed, and engaged.
• Respond promptly via email, phone, and virtual meetings.
• Build long‑term trust by understanding each client’s needs, program usage, and goals.
• Conduct on‑site customer visits as needed to strengthen relationships.

Retention & Success Monitoring

• Track account engagement, identify risks early, and intervene proactively.
• Gather feedback to inform continuous improvement of outplacement, coaching, and Careerology offerings.
• Surface opportunities for expanded usage or program enhancements.

New Business Development & Growth

• Generate new customers through cold calls, warm outreach, follow‑ups, and targeted prospecting.
• Identify sales opportunities across multiple product lines: outplacement, coaching, Careerology, workshops, and employer branding services.
• Cross‑sell across all brands within the Maelstrom Global Ventures family.
• Support pipeline building by nurturing dormant accounts back into active engagement.

Systems & Documentation

• Maintain accurate notes, tasks, and follow‑ups in Salesforce.
• Track client outcomes, satisfaction trends, and participant milestones.
• Ensure all activity is documented to support sales forecasting and operational visibility.

Who You Are

• Relationship‑driven, consultative, and great at building trust.
• Highly organized, with strong follow‑through and the ability to manage many accounts simultaneously.
• Comfortable balancing client service with new business development.
• Strong communicator with an empathetic, professional presence.
• Motivated by growth, impact, and helping organizations thrive.
• Comfortable collaborating across multiple teams in a fast‑paced, mission‑driven environment.

Qualifications

• Bachelor's degree preferred.
• 5–15 years of experience in sales, account management, client success, or a related field.
• Experience in career services, HR services, staffing, or recruitment is ideal but not required.
• Background in professional services or consultative selling preferred.
• Demonstrated experience generating new business through outreach and cold calls.
• Comfortable selling multiple product lines and navigating a diversified services portfolio.
• Strong communication skills and CRM proficiency (Salesforce).
• Additional language proficiency is a plus.

What We Offer

• Rapid growth opportunities across Employment BOOST and Maelstrom Global Ventures.
• Extensive onboarding, training, and sales development support.
• Company‑sponsored coaching and professional development.
• Competitive salary + performance‑based bonus.
• Company‑sponsored 401(k).
• Generous PTO and flexible scheduling.
Hybrid/remote work environment.

Employment BOOST is an Equal Opportunity Employer. Employment BOOST does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.