Hybrid Client Success Lead, Retail Analytics

Nielsen Consumer LLC; Salt Lake City (UT); Hybrid; USD 84,000 - 95,000; Full time

Benefits offered by this job

Comprehensive health insurance

401(k) with company matching

Flexible working environment

Parental leave

Job summary

NielsenIQ is seeking a Client Manager to join our Retail team in Salt Lake City. You will deliver analytics, actionable recommendations, and proactive thought leadership to ensure client satisfaction and engagement in a dynamic retail environment.

The role emphasizes building strong client relationships, leading stakeholders, and leveraging AI-powered tools to drive better business outcomes. Hybrid onsite presence is required three days per week.

Qualifications

• 4+ years in FMCG, CPG, and/or Retail industries.
• Strong analytical aptitude with syndicated data and market research techniques.
• Ability to synthesize data into actionable recommendations that solve client business issues.
• Polished communicator, adept at handling client issues and presentations.
• Experience in client service environments with the ability to grow client relationships in complex situations.
• Proven ability to elevate client relationships and expand business engagement.
• Able to collaborate with internal and external teams.
• Sense of urgency and accountability to drive client outcomes.
• Experience identifying, building on, and passing along sales opportunities.
• Strong project management skills with the ability to manage multiple priorities.
• Leverage AI-powered tools to improve efficiency, enhance decision-making, and drive better business outcomes.
• Bachelor's Degree.

Responsibilities

• Client Issue Resolution: Identify, diagnose, and decompose client business issues.
• Stakeholder Leadership: Lead client stakeholders by fostering strong relationships and understanding their strategic goals.
• Insight Provision: Offer insights and recommendations showcasing thought leadership and analytical aptitude.
• Knowledge Development: Build expertise across NielsenIQ's tools, data assets, and industry verticals.
• Advanced Analysis: Utilize NielsenIQ solutions and market knowledge to conduct advanced issue-based analyses with clear, proactive insights and action-oriented recommendations.
• Collaborative Opportunities: Seek collaborative opportunities internally and externally to enhance projects by working across teams at NielsenIQ.
• Revenue Goals: Contribute towards achieving overall revenue goals and operating plans through lead generation.

Skills

Analytical skills

Syndicated data

Market research

Communication skills

Stakeholder leadership

Client relationships

Project management

AI tools

Education

Bachelor's Degree

Job description

NielsenIQ is seeking a Client Manager to join our Retail team in Salt Lake City. You will deliver analytics, actionable recommendations, and proactive thought leadership to ensure client satisfaction and engagement in a dynamic retail environment.

The role emphasizes building strong client relationships, leading stakeholders, and leveraging AI-powered tools to drive better business outcomes. Hybrid onsite presence is required three days per week.