Client Manager - Retail Analytics

NielsenIQ; Salt Lake City (UT); Hybrid; USD 76,500 - 100,000; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee Assistance Program (EAP)

Job summary

A leading consumer intelligence company is seeking a Client Manager for their Retail Analytics team in Salt Lake City. The successful candidate will manage client relationships, guide retailers on the use of data solutions, and ensure client success. Ideal applicants should possess experience in retail analytics and project management, with strong analytical and storytelling skills. Benefits include a flexible work environment, comprehensive health coverage, and parental leave.

Qualifications

• 4-8 years of experience within the Retail/CPG/Manufacturing industry or Price/Promo Optimization.
• Experience with a price or promo optimization tool or with a retailer.
• Demonstrated mastery in data analysis along with 'story-telling' abilities.

Responsibilities

• Train retailers on how to use NIQ data and dashboard solutions.
• Lead client teams through designing and presenting analytic studies.
• Grow and develop client relationships and drive account renewals.

Skills

Client management

Data analysis

Project management

Critical thinking

Communication

Education

Bachelor's degree

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

At NIQ, we deliver the most complete and clear understanding of consumer buying behavior that reveals new pathways to growth. We are looking to add a Client Manager to our Retail Analytics team.

The Retail Analytics team works face‑to‑face with the largest retail players, using NIQ solutions to help answer questions such as, what is the right assortment to carry and how to optimize pricing & promotional strategies. Every day brings a new challenge when working in this fast‑paced retail environment supporting merchandise analytics solutions & services.

As a Client Manager, you'll contribute to the overall client satisfaction, team success, and technical platform capabilities. A strong candidate will proactively maintain and grow relationships with the client, train client and internal users on how to use our applications, and proactively identify ways for clients to use NIQ solutions to answer their relevant business questions.

Responsibilities

• Become familiar with NIQ Retail Analytics database content, processes, and frontend applications, and ensure data quality in collaboration with our backend data delivery team
• Train retailers on how to use NIQ data and dashboard solutions to execute pricing, promotion and assortment decisions
• Lead client teams through designing, selling, executing and presenting analytic studies to meet client’s research objectives
• Penetrate and establish enduring client relationships with senior decision makers at clients by demonstrating on‑going value by driving client outcomes
• Ensure proactive insights and action‑oriented solutions are delivered to clients
• Grow and develop with a team responsible for delivering against client commitments
• Be accountable for driving account renewals and overall portfolio value to meet revenue goals
• Identify opportunities to collaborate across NIQ teams and uncover sales opportunities with clients

About You

You constantly seek to learn new things and lean into new capabilities. Change excites you. Curiosity, communication, and critical thinking drive your work. You make data applicable and interesting for your clients, and mold it into a story that flows, drives outcomes that have actionable results. You confidently drive winning outcomes that meet strategic client objectives. You are someone who values working on a diverse, inclusive team.

Qualifications

• 4‑8 years of experience within the Retail/CPG/Manufacturing industry or Price/Promo Optimization
• Must have experience with a price or promo optimization tool or have pricing/promo experience with a retailer
• Hybrid onsite in Salt Lake City three days a week
• Strong background in client management as well as project management skills with demonstrated strength in maintaining positive client relationships in complex situations & resolving client issues
• Demonstrated mastery in data analysis along with "story‑telling" abilities
• Highly proficient in a variety of software solutions and digital technologies, including Microsoft applications (Excel & PowerPoint)
• Strong analytical, logic, deductive reasoning, problem solving and critical thinking skills
• Skilled & polished communicator, including group presentations and proposal writing
• Able to sell NIQ solutions that help our clients meet strategic goals
• Able to work collaboratively with internal & external teams
• Strong sense of urgency and accountability to drive client outcomes
• Bachelor's degree required

Additional Information

This role has a market‑competitive salary with an anticipated base compensation of the following range: $76,500.00 – $100,000.00. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a sales‑based incentive or performance‑based bonus. Other benefits include a flexible working environment, comprehensive health insurance, industry‑leading parental leave, life insurance, education support, and more.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee‑Assistance‑Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state‑of‑the‑art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit https://nielseniq.com/global/en/news-center/diversity-inclusion