Client Manager - Retail

NielsenIQ; Salt Lake City (UT); Hybrid; USD 84,000 - 95,000; Full time

Benefits offered by this job

Comprehensive health insurance

Flexible working environment

Industry-leading parental leave

Life insurance

Education support

11 paid holidays

Job summary

NielsenIQ is seeking a Client Manager to join our Retail team in Salt Lake City, with a hybrid work setup requiring onsite presence three days per week. The role emphasizes client satisfaction, analytics, and proactive leadership to drive value and growth for our clients.

You will deliver timely outcomes using data-driven insights, build strong client relationships, and collaborate across teams to achieve revenue and service goals.

Qualifications

• This role requires 4+ years of experience in FMCG, CPG, or Retail.
• Ability to synthesize data into actionable client recommendations.
• Strong communication and relationship-building skills for complex environments.
• Experience with client service, stakeholder management and sales opportunity spotting.
• Familiarity with AI-powered tools to improve efficiency.

Responsibilities

• Identify, diagnose, and resolve client business issues.
• Lead client stakeholders and align with strategic goals.
• Provide insights and actionable recommendations based on data analysis.
• Develop knowledge across NielsenIQ tools and data assets.
• Perform advanced analyses and deliver proactive, actionable insights.
• Collaborate with internal and external teams to enhance projects.
• Support revenue goals through lead generation and client value.

Skills

Analytical skills

Syndicated data

Client relations

Communication

Project management

Sales opportunities

AI tools usage

Collaboration

Education

Bachelor's Degree

Job description

• Compensation: USD 83,700 - USD 95,000 - yearly

Company Description

R26_0024351

At NielsenIQ, we deliver the most complete and clear understanding of consumer buying behavior that reveals new pathways to growth. We are looking to add a Client Manager to our Retail team.

This is a hybrid role that requires working onsite at the client’s office in Salt Lake City, UT,three days per week.

Job Description

As a Client Manager, you will play a pivotal role in ensuring client satisfaction and engagement by providing insightful analysis, actionable recommendations, and proactive thought leadership. You will deliver timely outcomes and customer value through data and analytics, enhancing the overall customer experience and NielsenIQ's performance. Each day presents new challenges in the dynamic and fast-paced retail environment, offering you the opportunity to grow and make a significant impact.

Key Responsibilities:

• Client Issue Resolution: Identify, diagnose, and decompose client business issues.
• Stakeholder Leadership: Lead client stakeholders by fostering strong relationships and understanding their strategic goals and processes.
• Insight Provision: Offer insights and recommendations showcasing thought leadership and analytical aptitude.
• Knowledge Development: Build expertise across NielsenIQ's tools, data assets, and industry verticals.
• Advanced Analysis: Utilize NielsenIQ solutions and market knowledge to conduct advanced issue-based analyses with clear, proactive insights and action-oriented recommendations.
• Collaborative Opportunities: Seek collaborative opportunities internally and externally to enhance projects by working across teams at NielsenIQ.
• Revenue Goals: Contribute towards achieving overall revenue goals and operating plans through lead generation.

#LI-Hybrid

Qualifications

• 4+ years in FMCG, CPG, and/or Retail industries.
• Strong analytical aptitude, experience with syndicated data and market research techniques.
• Ability to synthesize data and simplify findings into actional recommendations that solve client business issues.
• Skilled and polished communicator, adept at handling client issues and presentations.
• Experience in client service environments, with the ability to develop, maintain, and grow client relationships in complex situations.
• Proven ability to elevate client relationships and expand business engagement.
• Able to work collaboratively with internal and external teams.
• Sense of urgency and accountability to drive client outcomes.
• Experience identifying, building on, and passing along sales opportunities.
• Strong project management skills with the ability to manage multiple priorities.
• Leverage AI-powered tools and technologies to improve efficiency, enhance decision-making, and drive better business outcomes.
• Bachelor's Degree.

Additional Information

This role has a market-competitive salary with an anticipated base compensation of the following range: $83,700 - $95,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include a flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support and more.

• Comprehensive healthcare plan (medical, Rx, dental and vision).
• Flexible spending accounts and Health Savings Account (including company contributions).
• Life and AD&D insurance.
• 401(k) retirement plan including company matching contributions.
• Disability insurance.
• Tuition Reimbursement.
• Discretionary paid time off program and 11 paid holidays.
• Flexible working environment
• Volunteer time off

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

Want to keep up with our latest updates?

Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws.We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact.To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply